Website Manager NEW

Cambridge, Cambridgeshire
Ann Pettengell

Are you passionate about creating outstanding digital experiences? Do you have the technical expertise, analytical skills and project management experience to optimise a website and enhance its impact?

Our client, a world-renowned educational institution, is looking for an experienced Website Manager to lead the ongoing development and optimisation of their recently launched departmental website, ensuring it is accessible, user-friendly and aligned with the strategic goals.

As the Website Manager, you will work closely with an external web development agency, in-house content writer and colleagues across External Engagement, IT and Systems, Academic Centres and beyond, to drive improvements to website performance, user journeys and digital engagement.

We’re looking for a candidate with proven experience managing complex websites or digital platforms, including CMS management, web agency relationships, sprint planning, analytics and budget oversight. You’ll have a strong understanding of accessibility, data privacy and relevant compliance requirements, alongside excellent analytical, organisational, project management and problem-solving skills. Strong communication and stakeholder management skills, attention to detail and a commitment to quality assurance are essential.

This is a full-time, temporary role to start as soon as possible, for an initial 3 months. The working hours are 36.5 hours per week.

KEY RESPONSIBILITIES

• Website management and optimisation: Manage website content through the CMS, ensuring accuracy, consistency, accessibility and compliance. Use analytics tools such as Google Analytics, Hotjar and SiteImprove to monitor performance and identify opportunities to improve user experience, SEO and conversion.
• Web development and agency management: Manage the development backlog and sprint cycles through Jira, prioritise requirements, oversee service desk tickets and maintain strong relationships with the external web agency.
• Planning and delivery: Coordinate routine and strategic website updates, including course launches and academic year changes. Work with content colleagues and stakeholders to schedule updates and deliver improvements aligned with marketing and academic priorities.
• Technical development: Collaborate with IT and Systems colleagues on website integrations, technical requirements and solutions, ensuring changes are properly planned, tested and delivered.
• Budget and performance management: Monitor web development and maintenance budgets, oversee day-to-day website performance and ensure issues are resolved promptly.
• Governance and collaboration: Guide colleagues on content management, accessibility and digital standards, while identifying opportunities for continuous improvement and keeping up to date with digital trends and regulatory requirements.

PERSON SPECIFICATION

Essential criteria

• Proven experience managing a large, complex website or digital platform, including planning, delivery and continuous improvement.
• Experience managing external web development agencies, including sprint planning and backlog prioritisation.
• Practical experience using a CMS such as Drupal or WordPress.
• Experience using website analytics tools to evaluate performance and inform improvements.
• Experience managing budgets or overseeing digital project expenditure.
• Understanding of accessibility, data privacy and relevant compliance requirements, including CMA requirements for higher education websites.
• Strong analytical, problem-solving, organisational and project management skills.
• Excellent communication, stakeholder management and influencing skills, with the ability to explain technical concepts to non-technical audiences.
• Strong attention to detail and a commitment to quality assurance and testing.

Desirable criteria

• Experience in higher education or a similar public or education sector environment.
• Knowledge of SEO, UX best practice and accessibility standards such as WCAG.
• Experience managing website integrations, external suppliers or digital projects involving multiple stakeholders.
• Awareness of digital governance frameworks and visual design principles.

To apply for the role of Website Manager, please send a copy of your CV in Word or PDF format, highlighting your availability to start work.

Ann Pettengell Ltd is acting as an Employment Business for this vacancy.