Social & Events Manager

Ritz Recruitment

Role Overview

We are recruiting an Events & Social Manager to lead the event culture, guest experience, and digital presence of a fast-growing hospitality and entertainment venue.

This is a highly visible, hands-on role combining live event hosting and guest engagement (approx. 70%) with short-form social media content creation (approx. 30%). The successful candidate will be confident running weekly events, energising guests on site, and producing TikTok and Instagram content that drives footfall and brand growth.

Key Responsibilities

Events & Guest Engagement

• Plan, promote and host weekly themed events
• Build and manage RSVP lists, actively driving attendance
• Host evenings with confidence, energy, and a welcoming presence
• Collaborate with influencers and micro-creators to extend reach
• Understand guest behaviour and manage guest flow during peak hours
• Build strong relationships with regulars and local communities
• Support private and corporate events (commission available)

Social Media (TikTok & Instagram)

• Create and publish 1 2 TikTok/Reels per day
• Capture live venue content including guest reactions, atmosphere, gameplay, cocktails and food
• Post daily Instagram Stories and maintain highlights
• Track trends and create content optimised for reach and engagement
• Write captions, hashtags, and manage posting schedules
• Collaborate with a videographer to plan higher-production shoots

Online Community & Communication

• Respond promptly to all Instagram and TikTok DMs
• Engage with comments and community messages
• Reply to Google Reviews and support rating growth
• Assist with inbound event and booking enquiries

Brand Growth

• Build anticipation and FOMO around events and nightlife experiences
• Drive consistent growth across TikTok and Instagram channels
• Contribute ideas for viral content and campaigns
• Help shape and evolve the brand s tone of voice and personality

Requirements

• Essential: 2 3 years experience in hospitality (bars, restaurants, nightlife or entertainment venues)
• Proven experience running or coordinating events
• Strong TikTok and Instagram Reels content creation skills
• Ability to film and edit short-form video (CapCut or similar tools)
• Confident, charismatic, and comfortable hosting on camera
• Strong understanding of hospitality operations (guest flow, atmosphere, service pace)
• Willingness to work evenings during event nights

Package & Benefits

• Base salary: £35,000 per annum ( Bonus typically £1000 – £2000 per month
• Viral Content Bonus
• Event Performance Bonus
• Social Media Growth Bonus
• Free meal and drink during shifts
• Staff discounts