Sales & Marketing Coordinator NEW

City, Birmingham
Adecco

Sales & Marketing Administrator

An organised and varied role combining customer order administration, sales support, logistics coordination and digital marketing within a busy manufacturing business.

Role Summary

We are looking for an organised and proactive Sales & Marketing Administrator to support the day-to-day commercial activities.

This is a varied role combining sales administration, customer service, order coordination, logistics support and digital marketing. The successful candidate will work closely with customers and colleagues across Sales, Production, Accounts and Management.

Alongside the core administration responsibilities, the role will also support the company’s marketing activity, including social media, email newsletters and online content.

Key Responsibilities

• Respond to customer enquiries by telephone and email.
• Prepare quotations, Sales Orders and associated documentation.
• Maintain accurate customer and order records using Sage, CIM50 and internal systems.
• Coordinate orders with Production and monitor progress against deadlines.
• Support payment monitoring, delivery arrangements, customer collections and dispatch.
• Liaise with couriers, suppliers and other external partners.
• Maintain key operational spreadsheets and management reports.
• Provide Purchasing cover when required.
• Produce the company’s monthly Mailchimp newsletter.
• Manage and regularly update company social media channels including Instagram, Facebook and YouTube.
• Create engaging posts, photographs and video content.
• Promote products, projects, events and company news.
• Help develop the company’s online profile and audience engagement.
• Support general Sales office administration and continuous improvement of processes.
• Attend the companies trades shows, when required, currently 3 per year.

Person Specification

Essential

We are looking for someone with:

• Strong organisation and attention to detail.
• Confident written and verbal communication skills.
• Good customer-service skills.
• Competence using Microsoft Office, particularly Outlook and Excel.
• Confidence learning new software and business systems.
• Ability to manage several tasks and deadlines at the same time.
• Experience using social media platforms.
• Ability to write clear and engaging customer-facing content.
• A proactive and reliable approach to work.

Desirable

Experience in any of the following would be advantageous:

• Sales administration or order processing.
• Sage 50 or similar systems.
• Manufacturing, engineering or another technical industry.
• Logistics or courier coordination.
• Mailchimp or other email-marketing platforms.
• Managing business social media accounts.
• Photography, video or short-form content creation.
• Canva, Adobe Creative Cloud or similar software.
• Purchasing or supplier administration.

Personal Attributes

The successful candidate will be:

• Organised and dependable.
• Professional and approachable.
• Comfortable working independently.
• Confident communicating with customers and colleagues.
• Able to balance detailed administrative work with creative marketing tasks.
• Willing to learn about the company’s products and wider business.
• Keen to contribute ideas and improve how the company communicates with customers.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.