Retail Finance Lead NEW

IAG Loyalty

Who we are

We’re the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, British Airways Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.

We’re on a truly exciting journey of growth and transformation – we’re going places! This is where you come in.

The opportunity

We are seeking an experienced and commercially minded Finance Lead to join IAG Loyalty’s dynamic Retail business. Leading a high performing team of two finance professionals, the successful candidate will be responsible for driving financial insight, performance, planning and reporting across the diverse portfolio of online B2C propositions within our Retail business, including: a direct to consumer wine and Apple store proposition; affiliate marketing website; online travel booking portal; and an Avios sales platform.

Reporting to the Head of Finance – Loyalty and Retail, and partnering closely with the IAG Loyalty Chief Retail Officer and his leadership team, this individual will play a key role in shaping business strategy and financial performance across each of these fast-paced digital channels.

What you will be doing:

• Leading all financial activities for the group’s Retail business, including month-end close, forecasting, budgeting, variance analysis, and statutory reporting.

• Acting as a strategic advisor to the Chief Retail Officer and their senior leadership team, proactively driving financial planning and performance improvement.

• Delivering insightful commercial analysis to identify opportunities, risks, and performance trends across all product lines.

• Partnering with the CRO’s leadership team to evaluate commercial investment opportunities, including financial modelling and appraisal of new initiatives or promotions.

• Co-ordinating the development of financial plans for redemption with the Loyalty Finance Lead – Air Partner.

• Managing and developing a team of three finance professionals (two onshore and one offshore), ensuring high standards of analysis, accuracy, and business engagement.

• Ensure financial compliance and accurate statutory accounts for each entity, in partnership with external auditors and internal teams.

What we are looking for:

• Fully qualified accountant (e.g., ACA, ACCA, CIMA) with a minimum of 5 years post-qualified experience.

• Proven experience in a commercial finance or business partnering role, ideally within an e-commerce or digital retail environment.

• Strong understanding of online business models, customer metrics, and digital performance drivers.

• Skilled in financial modelling, investment appraisal, and presenting complex financial data in a clear, actionable format.

• Excellent interpersonal skills, with the ability to influence and build relationships across both finance and non-finance stakeholders

• Excellent verbal, written, numeracy and organisation skills, ensuring content is adapted to the relevant audience.

• Comfortable managing multiple priorities in a dynamic, high-growth setting

Equity, Diversity and Inclusion at IAG Loyalty

Our vision, ‘to create the world’s most rewarding experiences,’ applies not only to our customers but for our colleagues too. It’s about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.

This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.

Please let us know if we can make any reasonable adjustments to support your interview process with us.