Head of Product / Product Director NEW

3t
Head of Product / Product Director Remote, UK

3t is currently looking to recruit a Head of Product / Product Director on a permanent contract. This is a remote role, however there will be some expectation to to attend client meetings, workshops, team meetings etc.

The Company

At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.

3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.

Together, we are training the workforce of the future.

3t Digital is dedicated to transforming training with our award-winning software and immersive technologies to create engaging, memorable learning experiences for your workforce.

The Role

3t Digital offers B2B learning software and content to safety critical industries. As the Head of Product/Director at 3t Digital, you will play the lead role in shaping the product strategy, vision, and execution for our 3tx platform. You will lead the product & design team, reporting directly to the Chief Digital Officer and working closely with engineering, sales, marketing, and customer success teams to deliver innovative products that meet the market demand. Your primary responsibility is to ensure that our products continue to deliver value to customers whilst aligning with the company’s growth & commercial strategy. We are about to become an AI-powered platform, so knowledge about AI and its applications would be beneficial.

You’ll need to be strategic, customer-centric, and capable of balancing short-term execution with long-term vision. This role offers the opportunity to have a direct impact on the
company’s direction and success whilst being deeply involved in hands-on product development.

Duties and Responsibilities:

Product Strategy and Vision:

• Define and drive the product strategy, aligning it with the company’s overall business goals and growth objectives.
• Conduct market research and competitive analysis to identify market trends, customer needs, and opportunities for innovation.
• Create and communicate a clear product vision to all the stakeholders, customers, and the executive team.
• Own the roadmap, prioritisation and execution

Product Development and Execution:

• Work closely with the Agile development teams to ensure alignment on what is being built and why
• Work closely with sales and managed services teams to better understand customer needs, feedback and ideas
• Lead the quarterly planning cycles and keep stakeholders informed
• Implement efficient processes for product management, including backlog prioritization, feature development, and release planning.

Customer-Centric Approach:

• Lead the effort to gather and synthesize customer feedback and usage data to continuously improve the product.
• Collaborate with the sales and customer success teams to understand customer pain points, translate them into product requirements, and refine features.
• Create and manage a system whereby product features are tested with customers to improve design and impact
• Advocate for the voice of the customer in all product decisions.
• Lead and mentor the product & design team, fostering a culture of ownership, innovation, and continuous improvement.

Metrics and Performance:

• Define, track, and report on key performance indicators (KPIs) related to product performance, customer satisfaction, and business growth.
• Use data to make informed decisions and guide product development priorities.

Stakeholder Communication:

• Present product updates, strategies, and results to the executive board members and other stakeholders.
• Manage communication and expectations between the product team and other departments, including sales, marketing, operations and other teams.

The Person

At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence.

Required Skills and Experience:

• 8+ years of product management experience in B2B SaaS businesses.
• Degree in Computer Science, Business Management, or an MBA.
• Experience of working at a PE-backed business (desirable)
• Experience of working on AI products, and curious about the future of AI and its benefits
• Experience of working at highly regulated sectors like EdTech, HealthTech, Fintech etc.
• Proven experience in leading a product management team and driving crossfunctional collaboration
• Strong background in end-to-end product development, including requirements gathering, prototyping, user testing, and feature rollouts.
• Ability to align product goals with business objectives and pivot quickly based on market changes.
• A deep understanding of customer needs and experience in translating them into successful products
• Solid understanding of Agile software development lifecycle and processes
• Excellent written and verbal communication skills, with the ability to articulate complex ideas to both technical and non-technical stakeholders
• Adept at navigating ambiguity, solving complex problems, and making decisions with incomplete information
• Strong analytical skills with experience in using data to drive decisions, set priorities, and measure outcomes.

Person Specification:

• You are a strategic leader with a solid toolkit to lead and scale your team.
• You have a passion for building and scaling innovative products that solve real-world problems. You thrive in an environment where you can bring new ideas to life
• You deeply care about the customer experience and work relentlessly to ensure that their needs are met through the product
• You are both a big-picture thinker and hands-on product manager. You can balance long-term vision with short-term execution. You will be required to work in the detail across teams to pre-empt and resolve issues.
• You inspire and motivate cross-functional teams, fostering a culture of open communication, collaboration, and accountability.
• You are comfortable in a fast-paced environment and can adjust strategies and priorities quickly to respond to business needs.
• You set ambitious goals, track progress, and hold yourself and others accountable for delivering results.

What We Offer:

• The opportunity to lead product strategy in a high-impact and highly visible role.
• A collaborative, supportive work environment in a fast-growing company.
• Competitive salary and benefits package.
• Remote working with occasional travel to our UK offices and client sites
• The chance to make a significant difference in the direction and success of the company.