Global M&C Strategy, Transformation & Operations Senior Manager NEW

Boston Consulting Group

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

Our ambition is to transform the Marketing and Communication (M&C) function – making it a truly metric-driven capability that enhances BCG’s performance. As a key member of the Global M&C Transformation team, you will play a critical role in designing, enabling, & driving change for major initiatives that are central to our transformation agenda.

Your key responsibilities will be:

• Lead and drive global M&C transformational initiatives & projects of significant complexity, supporting M&C teams in framing and setting goals and milestone across a variety of domains (e.g., editorial, social media, events, earned media, paid media ) and units (Global Marketing, Practice Area marketing, Regional & Country marketing)
• Gather, analyze, & synthesize data from multiple internal & external sources (e.g., marketing KPIs, financial, HR, benchmarks, desk research) to generate insights, hypotheses & recommendations for assigned transformation workstreams
• As needed, conceptualize and document new governance processes and tools to fill gaps of existing operating model
• Present status updates, findings, insights, & recommendations in a compelling way (Excel models, PowerPoint reports, structured storytelling) to senior stakeholders, including M&C leadership & BCG leadership
• Organize, facilitate, & document next steps across meetings; identify interdependencies and proactively flag and resolve issues across teams
• Drive stakeholder interactions (from Global/PA/Geo Leads to operational teams) to ensure alignment towards goals and proposed changes, ensure adequate contribution in progressing transformation programs and enabling effective implementation
• As needed, support own team across other Strategy- and Operations-related initiatives, e.g. preparing presentations for BCG leadership, M&C financial planning, augmenting Function’s HR agenda, advancing the Function’s GenAI roadmap
• Partner closely with business partner (HR, Finance, L&D ) and other non-M&C teams to both support progress of transformation programs as well as contribute to operations programs

YOU’RE GOOD AT

• Creative yet critical problem solving to design clear change goals despite lack of domain-specific knowledge within a demanding context (tight deadlines, fast program pace, small and busy teams)
• Assertiveness & empathy to build cross-functional relationships across a matrixed organization
• Strong and rigorous analytical thinking to frame and test logical assumptions for potential changes and future impacts despite gaps in objective data or implementation evidence
• Running complex data analyses (XLSX modelling), testing complex sets of assumptions and translating analytical outputs into practical actionable recommendations for Leaders and operational teams
• Written & verbal communication with clarity & impact; structuring insights to tell a story & inspire action for a wide variety of audiences
• Proactivity in driving and adjusting pace of own work and other teams’ change by structuring and iterating plans & KPIs in response to evolving priorities and market context
• Positive, curious and can-do attitude that inspires collaboration among team members & stakeholders, even in dynamic and uncertain environments

What You’ll Bring

• 5+ years in consulting/change management/transformation/executive chief of staff roles (strategy consulting experience in a top-tier global firm strongly preferred)
• Demonstrated experience designing & delivering change management programs, including communications & stakeholder engagement
• Proven analytical skills with the ability to logically problem solve and gather insights from data and translate them into reasonable and actionable recommendations
• Experience interfacing with C-level stakeholders & their leadership teams
• Strong mastery of PowerPoint, with proven ability to craft CxO-ready presentations
• Strong proficiency in Excel for structuring & evolving complex and dynamic models
• Ability to thrive in fast-paced, ambiguous contexts while consistently delivering to a high standard
• Hands-on experience with collaboration & project management tools (e.g., SharePoint, Trello, Slack)

Who You’ll Work With

Global M&C Transformation Senior Director/Director, BCG’s Head of Global Marketing, Chief Marketing Officer, Chief Communications Officer, Marketing Leadership Team, & the Functional teams within M&C (e.g., Finance and HR Business Partners & other parts of BCG, including the Practice Areas, the Regions, and other Functions).

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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