General Manager NEW

Abergavenny, Gwent
Redmore Recruitment limited

General Manager

Salary: £34k circa DOE

Sector:Retail & Hospitality

Location: Monmouthshire

Contract:Permanent

Contract Hours:Full Time leadership role requiring availability during evenings, weekends, and holidays as needed.

Our client is looking to recruit a General Manager to join their team where people thrive together!

The company believe that when their people thrive, their customers feel the difference.
They are more than just a workplace, they are a community built on respect, collaboration, and pride in what they do.

Every day, they work to create an environment where everyone feels supported, valued, and empowered to do their best work.

Job Summary

The General Manager will be responsible for leading all aspects of both restaurant and retail operations. This role ensures a consistently high-quality experience for guests and customers, aligning with our values of sustainability, fresh seasonal offerings, and community engagement.

The ideal candidate will oversee staffing, service, product quality, merchandising, and financial performance, while fostering a culture of excellence across kitchen, front-of-house, and retail teams.

Key Responsibilities

Restaurant Operations

• Manage daily restaurant operations, including scheduling, service standards, and cleanliness.
• Ensure compliance with health and food safety regulations.
• Coordinate closely with kitchen leadership to maintain food quality and menu execution.
• Drive service consistency and guest satisfaction across dine-in and takeout experiences.

Retail Operations

• Oversee retail space including product selection, inventory, merchandising, and layout.
• Collaborate with local suppliers and vendors to source high-quality, seasonal, and sustainable goods.
• Monitor retail stock levels and implement systems for ordering, receiving, and rotation.
• Train staff in product knowledge, visual merchandising, and sales techniques.

Team Leadership

• Hire, train, schedule, and manage all restaurant and retail staff.
• Build a positive, team-oriented workplace culture focused on excellence and accountability.
• Conduct regular staff meetings, provide ongoing coaching, and handle performance management.

Customer Experience

• Ensure guests and retail customers receive warm, knowledgeable, and attentive service.
• Resolve issues with professionalism and a solution-oriented approach.
• Promote customer loyalty through community events, feedback initiatives, and membership programs.

Financial Management

• Develop and manage budgets for both food service and retail departments.
• Monitor sales, margins, and costs (labour, food, and product inventory).
• Identify growth opportunities, reduce waste, and improve profitability.

Marketing & Community Engagement

• Work with the owner or marketing partners to execute campaigns for seasonal products, promotions, or events.
• Oversee in-store signage and digital communications to reflect brand identity.
• Represent the business in community outreach, partnerships, and events.

Qualifications

• Proven experience managing both restaurant and retail environments.
• Strong knowledge of food service operations, merchandising, and customer service best practices.
• Financial literacy with ability to manage P&L, budgets, and KPIs.
• Excellent leadership, communication, and problem-solving skills.
• Passion for fresh food, sustainability, and community-driven retail.

Company Benefits

Annual Personal Development Review Helping you grow and reach your goals.
Extra Annual Holidays Because worklife balance matters.
Uniform Allowance Look the part, feel the part.
Recruitment Incentive Bonus Reward for helping great people join the team.
Retail and Food Staff Discounts Enjoy exclusive savings on the things you love.
Ongoing Training Continuous learning and career development opportunities.

If youre a passionate, people-first leader who values sustainability, community, and exceptional guest experiences, wed love to hear from you.

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