Client Solutions Manager (social) – Media NEW

Channel Factory
Client Solutions Manager

Location: London

Reports to: Local CSM Lead

Team Structure: Mid-level role in the Client Solutions team, managing client accounts and campaign success.

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.

Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.

About the Role

The Client Solutions Manager (CSM) is a client-facing role that focuses on managing digital video campaigns, optimizing performance, and strengthening relationships with advertisers and agencies. As a key point of contact, the CSM ensures that campaigns run smoothly, meet performance goals, and deliver value to clients.

This role requires a combination of analytical skills, strategic thinking, and client management expertise. The CSM will work closely with Senior CSMs, Sales, and Programmatic and Data Solutions teams to enhance campaign efficiency, identify growth opportunities, and provide data-driven insights to clients.

For professionals looking to take ownership of their own book of business and contribute to strategic client initiatives, this role offers an excellent platform for career advancement.

Key Responsibilities Campaign Strategy & Execution

• Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs.
• Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success.
• Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed.
• Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes.
• Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation.

Client Management & Retention

• Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service.
• Proactively manage timelines, deliverables, and expectations-keeping clients and internal teams aligned throughout campaigns.
• Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps.
• Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction.
• Collaborate with internal teams to deliver clear insights and recommendations that support client objectives.
• Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results.

Data Analysis & Performance Optimization

• Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness.
• Analyse campaign data to identify performance gaps and areas for optimisation.
• Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes.
• Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy.

Requirements & Qualifications

• 3+ years of experience in digital media, preferably at a tech publisher or agency.
• Expertise in YouTube advertising, programmatic buying, and digital video platforms.
• Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting.
• Strong analytical skills and a data-driven approach to decision-making.
• Excellent verbal and written communication skills, with experience in client-facing roles.
• Familiarity with Salesforce or other CRM systems.
• Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus.

Why Join Us?

• Take ownership of client relationships and lead strategic initiatives for global brands and agencies.
• Operate in a fast-paced, data-led environment where you can drive real impact.
• Grow your expertise in contextual and programmatic advertising solutions.
• Collaborate with a supportive, inclusive team that values creative thinking and continuous learning.
• Access clear development pathways and career progression opportunities.
• Enjoy a competitive salary and benefits package.