Client Partner – Charity Sector NEW

Torchbox

Base salary range: £55,989 – £72,000 per annum

All salaries listed on our roles are based on UK salary bands, however if you’d like more information on the bands for your country give us a shout.

We’re looking for a Client Partner – Charity Sector!

A bit about Torchbox

We’re the digital marketing specialists for many of the biggest charities in the UK; we build digital products for international NGOs, governments and universities; and we created Wagtail CMS, used by Google, NASA, the NHS and thousands more.

Our diverse team of over 120 people is mostly UK-based but with a significant presence in Manila as well as a network of people around the world.

We are on a mission to set a new standard for a purpose-led business. Torchbox is 100% employee-owned – everyone is a co-owner from day one and we are building an amazing, progressive ownership and learning culture. If you are excited about this mission, it’s a great time to join.

What we’re looking for

Our Client Partners drive growth, support strategic planning, and deliver impactful outcomes for our charity clients. This role would suit someone with proven experience in an Account Director or similar role within a digital agency. You’ll be responsible for managing and growing key accounts, building strong relationships with senior stakeholders, and identifying new business opportunities. Client Partners play a vital role in ensuring our services and commercial priorities align with client objectives – driving successful outcomes and fostering long-term, trusted partnerships.

Role Requirements

The Human:

Leadership & influence: Ability to inspire and lead teams, influence decision-makers, and drive strategic initiatives.

Strategic thinking: Capable of understanding and developing long-term plans that align with both client and company objectives.

Problem-solving: Strong analytical skills to resolve complex client challenges efficiently and effectively.

Relationship building: Proven experience in building and maintaining long-lasting relationships with senior stakeholders and clients.

Communication: Excellent verbal and written communication skills, with the ability to convey complex ideas in a clear and persuasive manner.

The Technical

Commercial acumen: Strong understanding of business operations, account management, and strategies for revenue growth.

Digital expertise: In-depth knowledge of digital solutions, design approaches, digital marketing practices, and governance frameworks relevant to the sector.

Project & programme oversight: Experience overseeing multiple digital projects, managing budgets, timelines, and cross-functional teams.

Strategic planning & account growth: Ability to develop and execute strategies for account planning, client retention, and business development.

Sales, pitching & proposal development: Experience in developing and delivering compelling pitches and proposals to secure new business.

Responsibilities of the role:

Collaborate with the CSO and strategy team to implement company strategy in the charity sector.

Serve as the primary contact for clients, ensuring their digital strategies align with their objectives.

Lead account planning and drive growth, meeting or exceeding sales targets.

Manage business development activities, including responding to proposals and leading pitches.

Build and nurture strong client relationships, ensuring satisfaction and understanding of their digital needs.

Oversee the renewal and expansion of client retainers and income streams.

Lead the development of comprehensive digital strategies across web design, user experience, and marketing.

Ensure the successful delivery of contractual obligations to clients.

Manage client budgets and oversee the planning and execution of digital projects.

Guide clients in sector-specific digital practices and approaches. Collaborating with them to provide expert advice and deliver tailored solutions.

What we offer.

Become a co-owner of Torchbox, shape our success and share in the rewards

Work with awesome clients doing rewarding, purposeful work

Competitive salary + annual review + bonuses

Ethical pension scheme, with a 6% contribution from Torchbox

Fully remote, hybrid, office full-time, whatever works for you

Training and conference budget to discover new ideas

Paid time off to volunteer for causes that matter to you

Health schemes and access to mental health support

Electric car salary sacrifice scheme (UK only)

Wellness programme and cycle-to-work scheme, alongside other lovely things that are good for you and the environment

Some pretty epic socials (virtual and in-person), weekly free veggie lunches in the offices and a bunch of other cool stuff we’d love to tell you about

The money bit

£55,989 – £72,000 per annum + a tax-free co-owner bonus & profit share At Torchbox, you’re not just an employee- you’re a co-owner from day one . We’re 100% employee-owned, which means you get a say in how we run things, and you directly share in our success.

Tax-Free Co-Owner Bonus : A guaranteed £3,600 per year , paid quarterly (£900 every 3 months)

Profit Share Scheme : Over the last 3 years we have paid out an average of 14.5% of salary per annum, which equals 2.5 extra months of pay per year.

The application process

The closing date for this role is Wednesday 15th July 2025

The application process will consist of 2 stages, these will be:

45-minute first-stage interview, we will ask you more about your previous work experience and skills. You’ll also get a chance to learn more about Torchbox and the role

A 90-minute final stage interview, will be a panel interview with 2-3 members of the team. We will delve more into your experience and ask you some competency-based questions. During this stage, we’d like you to complete a written task and a 5-minute presentation, we will send you details in advance.