Business Administration Apprentice – Legacy Operations NEW

Cancer Research UK

Business Administration Apprentice – Legacy Operations

£23,810 plus benefits

Reports to: Senior Legacy Operations Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London Office-based with flexibility (3 days per week in the office)

Closing date: 15th February :55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: Competency based interview with data entry test in Stratford head office

Interview date: Tuesday 24th and Thursday 26th February

Start date negotiable for the right candidate (due to end of school term)

At Cancer Research UK, we exist to beat cancer.

We’re looking for an inspiring Business Administration Apprentice for an apprenticeship programme to develop a broad business administration skill set and working knowledge of legacy giving products and processes; management of digital data; communication and collaboration techniques; legal frameworks and organisational structures.

In this role you will proactively use the charity’s learning and development programme to develop desired core operational and administration skills.
Work collaboratively across the various legacy product teams to support the delivery of the wider team.

For the apprenticeship you will undertake periods of protected learning (20% of time) to prepare for and meet apprenticeship standard requirements and end point assessment.

What will I be doing?

The below shared responsibilities are undertaken on a regular rota:

• Distribution and scanning of daily incoming post to relevant staff members.
• Creating and allocating new Legacy cases to the Legacy Case Management Team.
• Creating new solicitor records on the website and CRM system and informing the Finance Team.
• Inputting income data (cheques and bank transfers).
• Accurate data entry for all of Cancer Research UK’s Will-writing services onto the relevant systems within agreed SLA’s, resolving any inaccuracies with the relevant stakeholder.
• Create records for new legacy cases via the electronic Legacy notification system (currently Smee & Ford).
• Maintaining the Legacies asset register for all CRUK supplied equipment.
• Respond to queries from all Legacy audiences, via email and telephone.
• Maintain data quality – merging records and other data processing tasks as required (First Class and Siebel).
• Monitor and assign incoming complaints from the central Complaints Team to relevant legacy staff and providing regular reports.
• Raising Purchase Orders and raising invoices when required
• Build and maintain excellent knowledge of Cancer Research UK’s Will-Writing Services, the Case Management Team and associated systems and processes
• Establish a working knowledge of all other areas across Legacies

What are we looking for?

• Confident user of Microsoft Office packages.
• Confident written and verbal communication skills.
• Well organised with the ability to manage and prioritise work and meet deadlines.
• Strong attention to detail.
• Demonstrates analytical and problem-solving skills.
• Able to work effectively and flexibly as part of a team and autonomously.
• Can interact effectively at all levels, with a wide range of colleagues.
• Able to shadow colleagues and take in information.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us.

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