Website Manager

Bulwell, Nottinghamshire
Jigsaw 24

About the role

We are seeking a skilled and motivated Website and SEO Manager to join our team in Nottingham. As the Website and SEO Manager, you will be responsible for the full ownership and management of three websites under the Jigsaw24 brand, including one e-commerce store. Additionally, you will oversee two additional content sites. This is a new role in the business as a result of increased web real estate and is an exciting opportunity to make a significant impact on our online presence and drive our digital success. We are looking for a forward-thinking individual that will help drive our online potential.

Key duties and responsibilities are:

• Take full ownership of three websites under the Jigsaw24 umbrella, ensuring they are visually appealing, functional and user-friendly.
• Manage and maintain an e-commerce store, ensuring smooth transactions, secure payment processing and an exceptional customer experience.
• Collaborate with a third-party agency on a day-to-day basis to oversee website management, reporting and development. This includes management of issue and development requests, and ensuring timely completion of tasks.
• Understanding the requirements from across the business and the impact across the site architecture, including accessibility needs, partner requirements and portal integrations.
• Utilise Google Analytics, Google Tag Manager and other platforms as required to analyse performance, identify areas for improvement and implement effective strategies.
• Manage and develop SEO activity across the site, including project managing internal teams to develop SEO across both product and content to improve searchability.
• Manage the live chat facility, working with our desk-based sales team to ensure chat is optimised, monitored and reported on.
• Maintain website security measures in line with compliance requirements, working with internal teams and the third-party agency to ensure we have a 360 view of web security, updates, backups and addressing vulnerabilities as needed.
• Work with internal IS and IT teams on any development and integration requirements for the websites, ensuring seamless deployment.
• Oversee the annual web maintenance budget, ensuring efficient allocation of resource and support from all parties and tools.
• Work closely with the marketing and design teams to implement website updates, promotions, merchandising opportunities and new content.
• Stay up to date with industry trends, best practices and emerging technologies to continually enhance the website performance and user experience.

Education, Skills, Knowledge and Experience:

• Proven experience in website management, preferably in an e-commerce environment.
• Proficiency in managing Google Analytics, Google Tag Manager and other Google platforms.
• Familiarity with content management systems (CMS) experience with Wordpress is desirable but not essential.
• Knowledge of website security best practices and experience in managing payment tools on e-commerce platforms
• Previous experience in managing a live chat facility is desirable, but a focus on excellent customer experience is essential.
• Strong project management skills, including the ability to work effectively with third-party agencies and prioritise internal and external tasks.
• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
• A proactive and detail-oriented approach, with the ability to identify and resolve issues promptly.
• Experience in customer portal management is desirable but not essential

Who are Jigsaw24

We put people first in a culture that s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.

We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

• 26 days holiday
• Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family-friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

We are always on the lookout for hungry people who want to realise their potential. It s not just about filling existing vacancies it s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our about us section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.