Trainee CRM Process Specialist

Gunnebo Safe Storage UK Ltd

Who are We?

The Gunnebo Group is a leading, global security provider offering a range of sustainable security products, services and software to retail, mass transit, public and commercial buildings, industrial and high-risk sites, and banks. Gunnebo operates within four core business units: Safe Storage, Cash Management, Entrance Control and Integrated Security across Europe, the Middle East, Africa, Asia-Pacific and the Americas. ()

Who are you?

1. You are keen on joining a career in our industry and you are ready to embrace a new challenge.
2. You have graduated in the last 18 months or you are completing a degree in the Engineering, Technical or Business and Economics fields.
3. We are a global company. Being fluent in English is a must.
4. We have global teams and we are present in 25+ countries. Having excellent communication and presentation skills is key.
5. You’d love learning and working with other colleagues.
6. You have digital background and looking forward to face change.

• What you’ll do

Trainee CRM Process Specialist

Wolverhampton (UK)

The purpose of the CRM process specialist for Europe is to be responsible for establishing workflows and standards for entering data in the CRM whilst identifying ways to improve usage of the CRM through automating basic everyday tasks.

Key Responsibilities

• Act as the system administrator lead on the Dynamics CRM platform and perform end-user administration tasks, providing first-line support and troubleshooting on issues with the platform and third-party tools, e.g. Hub Spot
• Maintain CRM contact data records for the organization, overseeing data cleansing and update initiatives and looking for continuous improvement to increase the functionality and accuracy of the data held within it to meet the business requirements, linking closely with the membership team
• Own, develop and execute the sales roadmap for CRM, working closely with system users to leverage the platform further to develop and achieve the aim of the CRM being fully integral to the sales process
• Increase the utilization of the CRM through user engagement, develop CRM workflows to support business processes, extract data, produce tailored reports and respond to information requests
• Provide support and CRM training to staff on an ongoing basis to best utilize the system, implementing “how to” guides, resolving user issues and interfacing with external support as required
• Manage the efficient planning and delivery of new updates, modifications and the adoption of best practice policies, including conducting research to identify opportunities to leverage new functionality within the system that is released by Microsoft
• Working with the team to plan and implement a mid-to-long term strategy to improve the use of software across all business requirements and involvement in other data co-ordination and general IT requirements as needed

Education Required: Degree in Economics, Statistics, Mathematics or Engineering. Language: English and Italian and German will be a plus

This job was originally posted on Jora UK