Inspiring Interns & Graduates
We are the leading intelligence platform for performance marketing and user acquisition teams at high growth consumer mobile app businesses. The platform powers marketing teams to manage their user acquisition budgets and optimisation decisions by automating their perfect dashboards, reports & insights. This not only saves them time but unlocks opportunities and improves their marketing performance. That’s why we are the first tool our customers log-in to each morning, and acts as an integral part of their day-to-day workflow resulting in super high customer retention rates.
We’ve been able to build this incredible product thanks to a leadership team of ex-user acquisition executives that are able to really empathise with our target customers and our tight knit team of passionate individuals all striving towards the same mission. We’re now actively looking to expand our go-to-market efforts and bring our amazing product to a wider audience.
We’re looking for a Support Analyst with proven experience in providing support to B2B SaaS customers.
Reporting to the Head of Customer Success, you will be the first line of support for customers via LiveChat and Email. In addition to providing application support, you will be responsible for capturing customers’ implementation needs in concise and accurate ways, dispatching the requests to the relevant teams, and keeping customers updated throughout the lifecycle of these requests. You will also manage customer communication when it’s required to send them important information about their accounts.
Here, customer satisfaction is our number one priority. We believe the support experience is a critical part of the overall customer experience. As such, we’re looking for individuals who have a real passion for tech and ad tech so that our customers can benefit from consistent expertise across all their touchpoints with us. A product built by ad tech experts, serviced by ad tech experts, and supported by… ad tech experts! Join us in our mission to make user acquisition effortless.
Don’t hesitate to apply; we’ll be happy to consider your application.
What you’ll need to succeed
Salary ranging from £32k – £38k depending on experience.