STORE MANAGER SLOANE STREET NEW

BVLGARI

Actively participate in the development of the organization through excellent management of the Bulgari store, achieving sales objectives, and supporting the sales team as a coach, while delivering exceptional service to clients.

Job responsibilities

1. Business Management

• Manage the boutique to achieve sales objectives and store KPIs, spending most of the time on the shop floor with the sales team and clients.
• Contribute to defining action plans based on mystery shopping and Voice of the Client results, ensuring their implementation.

Client Management

• Proactively recruit new customers, promote and organize events to generate new business opportunities.
• Participate in social events to engage with clients and the community.
• Nurture relationships with clients both in-store and outside, implementing client database activities as per marketing guidelines.
• Address client concerns and disputes to ensure customer satisfaction is restored.

Team Management

• Coach the sales team to deliver a unique and memorable shopping experience, focusing on customer service, storytelling, and selling skills.
• Develop the team through observation and feedback during sales activities and structured meetings.
• Collaborate with Sales Trainers on training plans and follow-up.
• Ensure team participation in training sessions to enhance knowledge on collections, selling techniques, brand stories, and security.

Master of the House

• Maintain the store’s good condition, safety, and proper functioning, ensuring adherence to visual merchandising and grooming standards.
• Manage store stock efficiently, proposing corrective actions based on KPIs.
• Ensure compliance with company policies, including discounts.
• Enhance the client experience through digital tools and processes.
• Drive store engagement on omnichannel initiatives and promote a change mindset.

Market Knowledge

• Maintain deep knowledge of the store environment, including locations, events, and marketing activities.
• Stay informed about market trends, competitors, product offerings, and pricing strategies.

Profile

Technical skills

• Knowledge of store procedures and processes.