Newcastle Upon Tyne, Tyne And Wear
Job Title: Senior User Researcher
Business Unit: Brand & Marketing
Basic Salary £39,600 – £50,500 DOE
Contract Type: Fixed Term 6 months
In our quest to make things better, we never stop looking at how every bit of banking works. We sweat the small stuff, because we know it makes a big difference for our customers. But at the heart of this are our people – who we couldn’t do without. Our bold and brilliant colleagues who bring their A game every single day. The question is – are you ready to bring yours?
We’re on the search for a talented Senior User Researcher to focus on creating empathy from user’s perspective by providing understanding of users’ needs through surfacing insights about users’ behaviours. You’ll influence and educate stakeholders and the wider team on the user centered design process and the merits of investing in user research and its impact on the user experience.
Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing digital products and services.
We’re looking for straight talkers, the smart disrupters and the people that ask ‘why not?’ We welcome insatiable curiosity and relentless optimism to support us in delivering requirements whilst also helping to shape the future of the function. You’ll inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.
Details are critical to quality – the UX team iterate on complex interactions and flows – bringing stakeholders on the journey – ensuring customer needs are at the heart of decision making. Sound good? Read on…
Day to day you’ll be…
To be brilliant you must have …
It’s a bonus if you have (but not essential)…
We really need you to have the skills and experience listed in the To be brilliant you must have section above, but the rest is just our wish list, so please don’t let that put you off applying, we’d love to hear from you!
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Inclusion at Virgin Money
Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our friendly team at or
Point to note…
At the minute, depending on which team you are joining, lots of us are working from home. This is something that may change over time, and if so, we will come together in one of our hub locations, giving you the chance to meet your new colleagues in person. We will of course, make sure you have the IT equipment to access our systems and to interact digitally with your new team and colleagues, but we thought it best to let you know this in advance, so you can make sure you are set up to work safely and productively. If you have any questions on this let us know!
Now the legal bit…
If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years’ worth of satisfactory references.