Senior Revenue Operations Analyst

Confidential
Senior Revenue Operations Analyst

London, United Kingdom | Mid-Level | Operations

LivePerson is an expert based culture, built on the drive and passion of smart people! Our business is
growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by
transforming how people communicate with brands. Our 18,000 customers, including leading brands like
Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce
solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship
– a conversational relationship – with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand
and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back
time and experience a more connected relationship with the brand in which sales, service, marketing,
branches, stores, and contact centres become a unified experience.

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and
successful organization.

In this role you will:

Assist with quote to cash process and order management operations; including quote generation,
pricing requests, discount requests and custom contract creation

Be the trusted advisor to the North America Enterprise sales team, collaborating on pricing,
product, and commercial terms for non-standard transactions, shaping outcomes.

Liaise between Sales, Delivery, Legal and Finance to facilitate the creation of non-standard
contracts

Manage the Deal and Contract documentation process including strategic pricing and analysis,
financial governance, and review of all terms and conditions.

Serve as the point of contact for contract negotiations and internal deal issue resolution

Provide day-to-day support and training for the North America Sales and Professional Services
teams

Monitor and enforce Salesforce data accuracy and compliance with established processes,
monitor active opportunities and work with the Sales team to ensure opportunities are set up
properly

Provide discount review and point of escalation for business and legal term changes.

Process contracts and orders, while ensuring all required documentation is in place and in
compliance with internal policies

Proactively suggest operational improvements to systems and processes

You should be an expert in:

5+ years’ experience in a Revenue Operations, Deal Desk, Contract-Management, Sales
Operations, Finance, or RFP/RFI management role

Experience in preparing Ordering documents and preparation of non-standard contracts with
different degrees of complexity and sizeOrder management and revenue bookings expertise

Experience working with a remote sales team is preferred, ability to build effective working
relationships

Experience with Salesforce CRM and CPQ is desired

Ability to understand detailed pricing models and strategies

Strong attention to detail and organizational skills

Excellent written and verbal communication skills

Experience with MS Office

Ability to prioritize and manage multiple tasks consistently meeting deadlines

Self-starter able to work in a fast-paced, self-directed environment

Bachelor’s Degree or related experience desired

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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