Senior Officer Direct Marketing NEW

United Kingdom for UNHCR

Position: Senior Officer Direct Marketing

Contract type: Fixed-term contract until October 2026

Salary: £ 36 448 per annum (FTE)

Hours: Full time (35 hours) or Part time

Reports to: Head of Offline

Location: Mark Square, London EC2A 4EG (hybrid working)

Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters.

JOB PURPOSE

UK for UNHCR, the UN Refugee Agency’s national charity partner, is looking for an ambitious, proactive, team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team.

In this exciting role, you will be responsible for some of our key donor development activities across direct mail, telemarketing, and digital channels. You will be a confident communicator and experienced project manager.

You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you.

WHO WE ARE AND WHAT WE DO

United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible.

ROLE RESPONSIBILITIES

• Lead on the launch of a new RG proposition and ensure that the onboarding and onward journey is fit for purpose.

• Look for opportunities to thank our donors and communicate impact at key moments.

• Work with key stakeholders to ensure we grow our Regular Giving file, through acquisition as well as retention.

• Manage a variety of individual giving fundraising campaigns, from agency briefing, through to launch, meeting six figure campaign targets.

• Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey.

• Remain flexible and rapidly respond to emergency situations.

• Work with the Data team to identify the best approach to data and segmentation for each project.

• Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews.

• Manage donor research and mystery shopping as required, using insights to inform creative decisions.

• Manage campaign fulfilment. Monitor responses to identify issues and opportunities.

• From time-to-time support with Donor Care activities if required.

• Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs.

• Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes.

• Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

• Experience of working in a fundraising environment.

• Experience of scoping, briefing in, managing, and delivering fundraising campaigns.

• Experience of managing a Telemarketing programme.

• Experience of managing Direct Mail and email fundraising communications.

• Experience of working with suppliers, including budget management, campaign planning and briefing.

• Experience of data file development (in collaboration with Data teams)

Essential Skills/Knowledge

• Able to act proactively and identify new fundraising opportunities.

• Able to juggle and prioritise multiple tasks, meeting programme deadlines.

• Attention to detail and proof-reading skills, and an ability to give coherent and constructive feedback on creative and copy.

• Sound knowledge of key retention and donor development activities.

• Up-to-date knowledge of direct marketing best practice, trends and compliance.

• Numerate, with an ability to analyse results and identify trends.

• Strong presentation, communication (written and verbal) and interpersonal skills.

• Excellent stakeholder and relationship management.

• Proficient in Microsoft Word, Excel, PowerPoint.

Desirable Skills/Experience

• Experience in delivering fundraising activities in response to emergencies.

• Experience in delivering Regular Giving proposition and/or onboarding journeys.

• Up-to-date knowledge of direct marketing best practice, trends and compliance.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days leave per annum plus bank holidays (or pro-rata equivalent).
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.

Closing date: 2 September 2025

Interviews date: Week commencing 15 September 2025

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact UK for UNHCR through our Careers website . We will make every effort to respond to your request for assistance as soon as possible.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.