Senior Business Change Manager

Capita
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We are recruiting for a Senior Business Change Manager to join our busy team. In this role, you will be responsible for leading and managing the successful delivery of business change initiatives across the organisation, developing and implementing change management strategies, ensuring that all stakeholders are engaged and that the change is successfully implemented.

This is a home-based role, available as FTC to the end of 2025.

Job Description

What you’ll be doing:

• Develop the business change management strategy for your clients.
• Change Planning & Delivery – Develop and implement change management plans, ensuring that they are aligned with the project plan and are integrated into the overall project plan.
• Manage the budget and resources associated with the change, as well as providing regular updates to senior management.
• Change Needs Analysis – Work with senior stakeholders to define the scope and objectives of business change initiatives.
• Communications & Training – Create and maintain communications plan as it relates to Business Change messaging.
• Business Readiness – Identify, qualify, and manage the business readiness criteria across the area of responsibility before implementation. Support the tracking of these to ‘approve/refuse’ go live.
• Stakeholder Management – Identify and classify stakeholders, ensure their inclusion in the stakeholder engagement plan. Point of contact for senior stakeholders, providing regular progress updates, highlighting any issues or risks that need to be addressed.
• Continuous Improvement – Keep up to date with industry trends and best practices in change management and apply this knowledge to improve the effectiveness of change programs. Establish a culture of change management, continuous improvement, and innovation across the organisation.
• Management & Leadership – Provide direction and guidance to the team. Lead and manage cross-functional teams to deliver change programs, ensuring they are delivered to the required quality standards.

What we’re looking for:

• Experience in developing and implementing change management frameworks and methodologies.
• Strong analytical skills with the ability to develop data-driven insights and recommendations.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent stakeholder management skills, with the ability to build strong relationships with senior stakeholders.
• Excellent communication and presentation skills, with the ability to convey complex ideas to both technical and non-technical audiences at all levels of the organisation.
• Strong leadership skills, with the ability to lead, motivate, and influence cross-functional teams.

Why Join Us?

• A competitive basic salary of up to £62,000.
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Public Service

Capita Public Service is an essential partner to the Public Sector. With over 40 years’ experience, we partner with over 500 government and public bodies to tackle society’s biggest challenges across Central Government, Local Public Service, and Defence & National Preparedness. To support our stated ambition to be the Public Sector’s go-to partner, the business has recently announced the creation of a new specialist internal function that brings together critical sales and sales enablement under a single leadership: a Win Centre of specialist integrated pursuit capability, delivered alongside Growth Strategy, Marketing, Products, Propositions & Solutions, Transactional Sales and Sales Operation.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email or call and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team – .

Capita is a consulting, transformation, and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We’re committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India, and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service, and Capita Portfolio.