Senior Account Manager NEW

Digital Futures Group
Digital Futures Senior Account Manager

Digital Futures is seeking a dynamic and motivated Senior Account Manager to join our Institutional Client Team, a pivotal function within our organisation that drives client engagement, relationship management, and business growth.

Role & Responsibilities

• Manage day-to-day client interactions and ensure operational excellence in service delivery.
• Act as the liaison between clients and internal teams to ensure projects, including technology delivery and workforce solutions, are executed on time and within scope.
• Monitor client satisfaction and address issues proactively.
• Support business growth by identifying upselling or cross-selling opportunities within existing accounts.
• Provide regular updates and reports to clients on project progress and outcomes.

Requirements & Background

• Client-Centric Mindset: A relentless focus on understanding and addressing client needs.
• Collaboration: Ability to work cross-functionally with diverse teams to deliver outstanding results.
• Adaptability: Thrives in a fast-paced, evolving environment.
• Results-Driven: Proven track record of achieving targets and other key performance indicators (KPIs).
• Innovation: A passion for leveraging technology and data to drive client success.
• Integrity: Commitment to upholding Digital Futures’ values and fostering trust with clients.

Digital Futures is interested in speaking with individuals from the professional services sector, technology consulting sector, or recruitment sector.

What’s in it for you?

• Competitive salary and commission structure
• Opportunity to make an impact during Digital Futures’ period of accelerated growth
• Access to employee benefits, discounts, and perks platform
• Pension contributions
• Wellbeing budget
• Flexible holiday allowance upon successful completion of probation

All candidates must have the right to work in the UK and will be expected to work from the Digital Futures office in London for 4 days a week.

About Digital Futures

Digital Futures is a purpose-led technology services company dedicated to creating opportunities and transforming lives. We focus on helping individuals from all backgrounds acquire skills and confidence to start careers in technology, accelerating the transition to a skills-based economy and fostering an equitable digital future for all.

Digital Futures is an equal opportunity employer committed to diversity and inclusion. We consider all applicants without regard to race, religion, national origin, age, sex, gender, gender identity, sexual orientation, marital status, medical condition, disability, military or veteran status, or any other legally protected characteristic.

By submitting your application, you consent to Digital Futures collecting your personal data for recruitment purposes. Our Privacy Notice details how we process your data, your rights, and our data practices.

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