Program Mgr, Regulatory Initiative – 6 Month FTC

Richmond, Surrey
eBay

At eBay, we’re more than a global ecommerce leader – we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work – every day. We’re in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers – and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

The Regulatory Initiative has the mission to oversee the design and implementation of customer-centric solutions in response to new requirements resulting from new regulations. The team’s mission is to be customer-first and ensure any changes to our product or communications are delivering the best possible experience for the customer!

The team works cross-functionally with many teams in the organisation (markets, legal, tax, product, marketing, GCX etc) to ensure successful design and delivery of regulatory-driven changes with a customer focus in mind. We aspire to not only deliver against new requirements with the least customer friction but, where possible, to solve long-standing customer problems.

We are looking for a Program Manager, Regulatory Initiative on a 6 month fixed term contract.

What you will accomplish:

• Lead end-to-end delivery of solutions for a set of regulations or related horizontal topics
• Develop a clear understanding of requirements and impact, working with Tax, Legal, Government Relations, Finance and Analytics
• Own the Business Requirements for these projects and work collaboratively with Product, Marketing, and customer support counterparts to ensure solutions are scoped, designed and implemented
• Own the relationship with impacted Business Units (e.g. countries, Exports team, etc.) to ensure key collaborator feedback is obtained and solutions aligned
• Coordinate with the PMOs/ teams of each workstream involved (e.g. Product, Tax, GCX)

What you will bring:

• Project/ Programme management experience and/ or consulting experience; ideally in an international organisation on large-scale projects, influencing partners across a range of functions and/ or e-commerce is a plus
• Experience communicating complex topics to senior audiences, driving decision making, and involving all team members appropriately
• Experience leading cross-functional teams and achieving results through collaboration and influence
• A great teammate, who is energetic, flexible, and comfortable with navigating through ambiguity in a trust-based, human way
• Manage team members effectively: e.g., regular communications, Steering Committees to drive decision making)

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