Product Manager

LivePerson, Inc

Product Manager

London, United Kingdom | Mid-Level | Product & Program Management

LivePerson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is currently seeking a creative and talented professional to join our team as a Technical Product Manager as part of our Messaging Connectors team. While most of the team members are based in Mannheim, Germany, we’re “work from anywhere” friendly and have multiple team members working from remote locations. The successful candidate has an opportunity to work as part of the global product and technology unit and help to build state of the art services that are used by our largest customers.

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship – a conversational relationship – with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre’s become a unified experience.

In this role you will:

Work cross-functionally with software development, operations, security and leadership to set product strategy and vision, launch features, drive adoption. Develop detailed, crisp and thorough business requirements and user stories that can be used to create product specifications and architecture for various products and applications. Own the end-to-end product lifecycle starting from ideation all the way through launch and optimization. Incorporate feedback from end-users, business stakeholders and external partners to continuously improve the product, drive adoption and customer satisfaction Manage prioritizations and trade-offs among consumer experience, performance and operational support. Create buy-in for the product vision both internally at LivePerson and externally across partners. Work with innovative technologies incorporating AI, machine learning and conversational interfaces.

What you need for success:

Bachelor’s degree with a technical discipline. 4+ years of software platform or SaaS product management experience. 2+ years experience launching software products/services to large consumer populations. Ability to communicate effectively – demonstrate clarity of thought in writing & presentations. Effective at collaborating across boundaries & job families with multiple stakeholders. Knowledge of professional software engineering practices & best practices for the full software development life cycle. Experience defining short and long term product strategies and executing on associated roadmaps. Experience with messaging systems like Facebook Messenger, Apple Business Chat, Google Business Messaging, WhatsApp, Instagram, Line and others is a plus.