Practice Area Senior Manager – Client References Program (Temporary- 9m)

Boston Consulting Group

Locations: Madrid Gurgaon Lisbon Canary Wharf

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

As the Client Reference Program Senior Manager, you will play a critical role in converting, shaping and delivering high-impact client references that showcase our successful client engagements. You’ll work closely with senior stakeholders to identify key client stories that align with our strategic objectives, taking each selected client reference through a well-coordinated production process.

Your responsibilities will include:

• Reference Identification: Collaborate with senior stakeholders (Practice Area Leaders, Global Practice and Business Management Executive Directors, Chief Client Officers, System Leaders) to pinpoint the right client references that reflect our transformational client work.
• Project Management: Oversee buy-in process for creating a reference, providing compelling case to both the Chief Client Officer and the client for participating in the reference program; managing the end-to-end production process of client references, ensuring timely and efficient project delivery.
• Briefing & Production Coordination: Create detailed briefs for the content studio, coordinate kick-off calls with case teams and writers, and provide feedback to refine the narrative and visuals.
• Quality Assurance: Review video cuts and article drafts, ensuring alignment with brand, campaign messaging (where applicable) and stakeholder expectations.
• Legal checks: clearing the client stories for external publicity by liaising with the legal team.
• Stakeholder Communication: Provide regular updates to senior stakeholders, keeping them informed of project milestones and any challenges or changes.
• Repository Management: Maintain a central, accessible, and organized reference repository, ensuring all approved references are available for commercial or brand building use.

You’re good at

• Managing Projects: Skilled at managing multiple projects simultaneously, with a keen eye for detail and deadlines.
• Building Relationships: You build strong relationships with senior stakeholders and cross-functional colleagues, fostering collaboration and trust. You navigate well the organization to find the right partners to team up with in order to get to the best result quickly and successfully.
• Driving Outcomes: You can navigate challenges and ensure high-quality outcomes by staying organized and proactive in problem-solving. You work autonomously but know when to seek steer and guidance.
• Communicating Effectively: You excel in both verbal and written communication, effectively relaying updates, feedback, and clarifications to all involved parties.

Successful candidates will show the following abilities:

• Project Management: Proven experience in managing complex, multi-stakeholder projects, ideally within PA and Marketing environment.
• Content Production Oversight: Familiarity with content production processes, including video editing, narrative development, and feedback cycles.
• Stakeholder Engagement: Strong skills in managing and communicating with senior-level stakeholders.
• Organizational Tools: Proficient in project management and experience maintaining a centralized content repository.

What You’ll Bring

• 8-10+ years of relevant experience
• Master’s degree preferred
• Previous experience in consulting is a plus
• Demonstrates in depth topic/function expertise
• Ability to lead more complex, broader sub functional teams or projects fully independently and provide direction to others
• Ability to resolve complex issues and non-defined problems autonomously
• Strong interpersonal skills, credibility
• Ability to influence senior members of the practice areas and beyond
• Strong written and verbal communication skills

Who You’ll Work With

• Senior Stakeholders: COO of Practice Areas, Senior and Executive Directors across BCG matrix, PALs, CCOs and MDPs
• Content Studio: Collaborate with writers, editors, and video producers to produce compelling, high-quality references.
• Marketing Teams: Partner with marketing teams to identify strategic reference opportunities, formats and integrate references into broader campaigns.
• Client Team: Find the right initiatives to incorporate Client References into wider Commercial Excellence objectives and programs
• Investment Team: Work with colleagues in charge of Lighthouse programs to identify the right reference give back opportunities

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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