Performance & Optimisation Application Manager

Cannock, Staffordshire
Finning International
Company: Finning (UK) Ltd

Number of Openings: 1

Worker Type: Permanent

Position Overview: We are seeking a Performance & Optimisation Application Manager to join our team and play a pivotal role in enhancing our customer partnerships. In this role, your main accountability will be to build strong relationships with customers by understanding their key business drivers, processes, and business models. By doing so, you will shape and deliver compelling propositions that drive business performance improvements.

If you excel in understanding customer needs and have a talent for creating impactful business solutions, we would love to have you on our team!

Job Description:

Major Job Functions:

• Fully understand customers’ key business drivers, business processes and outcomes to build compelling propositions to improve their business performance and facilitate the sales of equipment. Provide information that optimises productivity and efficiency of their assets and resources, looking at fleet, site, employees, supplier level, etc.

• Identify, build relationships and gain support across a network of customer key influencers and develop effective relationships. Engage with our customers (directly or through the sales team) to identify and upsell our optimisation services, reporting and technology subscriptions

• Carry out site surveys and production studies, including drone surveys, to identify optimum fleet requirements and efficiency improvement opportunities

• Analysis of DATA from various platforms and sources to highlight priority sites or leading indicators for potential new business opportunities, including equipment sales, aftermarket services, and value-added solutions, including operator and supervisor training.

• Manage project opportunities through the stages from initial identification and scoping through to implementation following a successful outcome.

Benefits:

In addition to 25 days holiday, a competitive salary, life insurance, and up to 7% pension, you will benefit from:

• Private medical insurance

• Enhanced maternity and paternity packages

• Family-friendly policies to support working parents

• Enhanced flexible working options

• Support from a team of 40+ Mental Health first-aiders

• Employee wellbeing solutions

• Electric car scheme (UK)

• The opportunity to work support your charity of choice via Give As You Earn.

• Length of service or recognition awards.

Specific Skills:

• Ability to evaluate and understand customer requirements. Collate value-added solutions and present them back to the customer in a meaningful and professional manner,

• Excellent communication, facilitation, influencing and negotiation skills.

• Self-starter with good time management skills

• Excellent customer relationship skills and internal/external networking skills.

• Experience implementing digital technology and software solutions in the Civil Engineering, Construction, Surveying, and Geospatial industries in a customer operational environment is preferable.

• Preferably familiarity with technology-based services, solutions, technical consultancy & process improvement in large-scale infrastructure projects

• Financial and Commercial Awareness

• You will need a high level of computer literacy. You will be required to use Microsoft Office applications and Finning applications. You may also be required to use Power BI, Tableau applications, etc.

Knowledge:

• Understanding of machine application and best practice in a production environment

• Understanding of the sales process

• Project and process management

• Excellent working knowledge of Microsoft Office suites

• Experience in Excel, Power BI, and Smartsheet is an advantage.

• Financial and commercial awareness

Education & Experience:

• Engineering Degree, Mining Engineer, or Qualified Surveyor. Alternatively, demonstrable operational / site-based experience (5+ years).

• Understanding of machine application and best practices in a production environment (e.g., load and haul, muck-shift operations, cycle time etc) and/or understanding of technical solutions and services in the Civil Engineering, Construction, Surveying and Geospatial industries

• Machine control application and best practice in a production environment (highly advantageous)

• Lean Practitioner (highly advantageous)

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At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.