Order to Cash Associate – Beauty

Manchester, Lancashire
The Hut Group

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

About Finance at THG

Finance at THG is a dynamic and evolving team, covering everything from accounts receivable and payable to treasury, tax, internal audit and dedicated commercial teams for each division: Beauty, Tech, Consumer, Health, and Brands. As THG grows and takes on new ventures, our finance team supports every step of the way. Our team thrives on driving change, adaptability, and resourcefulness, maintaining financial control and profitability.

About the Role

Reporting into the Beauty Team Leader, the Order to Cash Associate role is accountable for the day to day Credit Control of Sales Ledgers within THG Beauty, delivering a ‘world-class’ service to our Customer base and Internal Stakeholders.

The role is cross-functional with the Accounts Receivable Team within OTC, AP, Finance and other THG internal functions and requires the ability to fully support the Team Leader in ensuring all monthly schedules are completed on time, including any reporting information that may be required.

We adapt a right first time approach to maximise cash and minimize risk by delivering an efficient billing process, alongside effectively managing our Accounting procedures in line with company policy.
We are part of a Shared Service Centre environment, proactively engaging in the development of the wider team for the benefit of business growth.

Responsibilities:

• Managing Specific Ledgers for Beauty within the overall Group Structure
• Actively chasing overdue debtors for payment
• Effectively manage Customer Credit Limits in line with our Credit Insurance Policy
• Control Insurance reporting, effectively producing accurate data on time, as per the T&C’s of the Credit Insurance Policy
• Proactively resolve Customer disputes within department SLA’s
• Work in partnership with your AR counter-part in managing your ledger – control Customer deductions and debit notes, support cash allocation requests, Customer write-off’s and all aspects of Ledger control
• Effectively manage on a daily basis, Sales Orders that are on ‘Credit Hold’
• Work with the relevant Sales Divisions to provide Customer support
• Provide reporting information for Weekly Individual and Group Team Dashboards
• Support Month End Reporting and closedown procedures including bad debt provisions and debtors reporting
• Work to Team and Individual Targets

Requirements:

• A good knowledge & understanding of Accounts Receivable processes
• Previous Credit Control role experience in a fast-paced, multi-functional, Finance environment
• Office IT literate, preferably with advanced MS Excel skills
• Experience of working in a Shared Service centre
• Sage or other ERP system’s knowledge
• Fluent in English, verbal and written
• Understanding of Basic Credit Control Practices
• Confident of communicating by Telephone or email
• Excellent attention to detail

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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