Newspaper Subscriptions Manager NEW

Basildon, Essex
Newsquest

Do you think you understand what local newspaper readers are motivated by, do you love brilliant customer service, and enjoy growing tangible results? We’re looking for a Newspaper Subscriptions Manager to grow our subscriber base. A subscriber is somebody who paysdirectly to receive a copy of our newspapers on a daily or weekly basis over a defined period of time.

You will be responsible for developing our home delivery and pre-paid voucher subscription customer base and ensuring readers receive a first-class service every day. Working closely with canvassers, delivery partners, editorial, commercial and customer service teams. You will:

• Drive new customer acquisition through your field canvassing team, local initiatives and creative targeted promotions.
• Make sure every new reader is set up correctly and receives a smooth start to their subscription.
• Monitor daily delivery performance, resolving issues quickly and protecting the reader experience.
• Design and deploy practical retention strategies to retain existing readers loyalty and reduce churn.
• his is a hands-on role, combining desk-based analysis and planning with time spent in the field and with delivery partners.

Key Responsibilities

• Grow paid home-delivery and pre-paid voucher subscriptions in defined territories through effective acquisition campaigns.
• Work with field canvassers: briefing offers, monitoring performance, and ensuring accurate and complete sign-up data.
• Oversee day-one and early-life experience for new readers, fixing delivery and invoicing issues promptly.
• Track and report on starts, stops, complaints and churn, using insight to shape local plans.
• Develop and run innovative retention and win-back initiatives (e.g. reactivation offers, loyalty communications, service improvement actions).
• Maintain strong relationships with delivery partners to uphold service standards.
• Act as the internal champion for newspaper subscribers, feeding back common issues and opportunities to colleagues.

Skills, Knowledge and Expertise

• Experience in circulation, subscriptions, home delivery, or a similar role.
• Strong customer focus: you care about getting it right for readers, especially when things go wrong.
• Confident communicator, able to work with canvassers, delivery partners, and internal teams.
• Comfortable with numbers and reporting; you can interpret basic data and turn it into practical actions.
• Highly organised, with strong attention to detail on addresses, start dates, offers and pricing.
• Proactive, resilient and happy to roll up your sleeves in a fast-moving, operational environment.
• Full UK driving licence and willingness to travel within the patch (including occasional early-morning checks if needed).
• Competent user of spreadsheets and basic CRM/subscription systems.
• Flexibility to respond to occasional service issues outside standard office hours.

Benefits

• 25 days holiday+ bank holidays +your birthday off
• Holiday buy schemefor extra flexibility
• Structured career progression& ongoing training
• Pension plan&mental health support
• Perks & discountsincluding:
• Gym membership
• Cycle to Work scheme
• Eye care vouchers (£50 towards glasses)
• Retail discounts
• Team building days& annualvolunteer charity day

About Newsquest Media Group

We are a media company with a difference. We are committed to bringing a voice to your region by investing in a passionate team of journalists who proudly serve their communities by sharing authoritative news that readers trust. Our sales teams provide local businesses with highly responsive digital advertising and marketing solutions.

We are one of the largest regional news publishers in the UK and have a portfolio of more than 250+ local news brands and magazines online and in print. With an online audience of 41 million users a month and 7 million readers a week in print, our content is read by a substantial proportion of the UK population.

In addition to our local news brands, we own several digital pure play and specialist media businesses such as s1jobs and s1homes, Exchange & Mart, and Newsquest Specialist Media. We also own LOCALiQ, an award-winning digital marketing agency that specialises in driving more leads, increasing online growth and generating return on marketing investment on behalf of thousands of UK SMBs.