Marketing Planning Manager

City, London
MetroBank

Marketing Planning Manager

Team Brand & Marketing

Location Holborn Office

County Central London

Ref # 21720

Closing Date 10-Jul-2024

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:
• You are an extension of the campaign and operations teams ensuring effective planning to deliver initiatives aligned to bank objectives to drive revenue growth and deepen customer relationships across all channels
• Challenge ways of working and drive to improve operational effectiveness including documenting and embedding processes, establishing RACIs and SLAs across brand and marketing and with stakeholders across the bank ensuring efficient and effective delivery of campaigns and speed to market
• Manage the scheduling of creative and operational resource including designers, copywriters, CRM and digital delivery
• Manage monthly, quarterly and annual roadmaps and prioritisation aligned to bank and marketing objectives
• Ensure visibility and drive alignment of key stakeholder strategies and incorporate into wider business and marketing plans
• Manage internal stakeholder relationships for marketing, influencing plans to ensure the right approach and plans meet the broader business needs
• Develop project management systems and identify tools to improve planning and operations across the team including Jira
• Produce capacity and output reports monthly, quarterly or as required using the insight to improve future production and planning
• Develop and lead measurement framework for marketing KPIs, reporting back insights monthly, quarterly and as required
• Support with ad hoc requests and key projects including Consumer Duty
• You will organise your own busy workload across long and short term projects but have the ability to react quickly if required
• Any other duties as required that reasonably fall within the job

And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need:
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Have a good understanding of the retail and business sectors, the bank’s objectives and marketing strategy
• Experience working across the full scope of marketing and understanding of marketing metrics
• Experience in resource and capacity planning and management
• Good understanding of complex business structures
• Solid understanding of project management tools
• Excellent project management and time management skills, highly organised and self-starter Highly collaborative and ability to facilitate productive working relationships across various stakeholder groups
• Solution orientated with proven ability to improve operational effectiveness across the team
• Strong analytical skills and commercial acumen
• Skilled at working alongside multiple and senior stakeholders with a proven ability to provide and receive constructive feedback
• Excellent written and verbal communication skills, accuracy and attention to detail
• Team player who can execute and thrive in a fast-paced environment, manage constant change, continuous improvement and thrive under pressure

Our promise to you
• We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!