Managed Services Account Executive
Manchester, United Kingdom | Mid-Level | Sales
Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!
LivePerson is currently seeking a creative and talented professional to join our team as a Managed Services Account Executive in our Enterprise Group. The Managed Services Account Executive sells our most comprehensive and strategic offering – the fully managed services where the best of LivePerson’s conversational AI and messaging products, coupled with operational experts and a partner network of BPOs, SIs and digital optimization partners come together. You have access to the best in technology, expertise and support. In return it is your responsibility to go out & secure Managed-Services client expansion for LivePerson.
LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, T-Mobile, Verizon, Home Depot, Chipotle, Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship – a conversational relationship – with their millions of consumers.
Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre’s become a unified experience.
The successful candidate has an opportunity to join a highly successful team within a fast-paced, highly successful organisation.
Join this digital revolution and work on one of the biggest OpenStack cloud services in the world! We invest heavily in artificial intelligence, bots, big data technologies, real-time analytics and messaging solutions, all hosted on our dynamic open platform.
For more information about LivePerson (NASDAQ: LPSN), please visit (url removed).
What You’ll Be Doing
Exceed monthly / quarterly / annual sales targets by selling our Managed-Services solutions into existing accounts and existing prospects, new prospects and prospects via partners
Territory identification and research, to formalise a go to market territory strategy and create a qualified Managed-Services target list within 30 days.
Pipeline development through a combination of cold calling, email campaigns, partners and market sector knowledge/intelligence and contact centre RFPs.
Formulate a cohesive partner strategy as a lead generation channel for Managed-Services
Be the EXPERT in our Managed-Services business and the value proposition of the managed outcome based services of the Managed-Services offering.
Position LivePerson Managed-Services offerings through strategic value based selling, buyer group identification, business case definition, return on investment analysis, references and analyst data.
Create internal close plans and external business cases and proposals to support the Managed-Services offering
Influence and shape our customers’ Managed-Services program, the consumer contact strategy, digital transformation and automation roadmaps
Target key decision makers at our customers within in sales, marketing, IT and the contact centre that can mobilize change
Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Executives, and Partners etc.
Work closely with Marketing, the Managed-Services team, Finance and legal in creating relevant tools and frameworks to support the sales process
Enable the sales teams to effectively represent the Managed-Services offerings
Provide accurate monthly forecasting of revenue
What Do You Need for Success?
Proven ability to close business – quota attainment & above on a regular basis
Deep knowledge of contact centre operations and technology
SaaS, BPO, Contact Centre, Professional services, managed services, e-commerce, or online marketing experience
Consistent proven track record of success and achievement at Enterprise sales within a SaaS or BPO organisation
5+ years field sales experience
5+ years selling complex enterprise software solutions (transformational technology and multi-million dollar deals)
Customer Focused – You deliver customer service like you expect to receive it; with excellence.
Be a ‘Challenger’; comfortable with challenging thinking
Consultative approach to selling; solution-selling approach
Exceptional communication and presentation skills at C-level
Exceptional written communication and proposal writing
You are an intrapreneur, you build your internal and external win team and follow a methodical approach to closing
A true team player – you understand the importance of fostering a collaborative team environment in order to deliver the best results.
Excellent networker – you’re able to use this to your advantage to bring the right people together to get things done.
Passion and Conviction – You can inspire passion in others. You’re a true motivator
LivePerson is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to be part of a company that has consistently been named the #1 company to work for.
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