IT Support Apprenticeship

Dinnington, Yorkshire
Remit Training
About Employer

ONS Group offers nationwide IT services to businesses. From managed IT, Network, and Communication Services, to Marketing and Design, ONS Group has the one-stop solution.

Brief overview of the role

Are you a tech-savvy individual looking to start an exciting career in IT? Want to gain a recognised qualification whilst earning a salary? Remit Training is delighted to be recruiting on behalf of ONS Group for 2 individuals to embark on our Level 3 ICT Support Technician Apprenticeship, if you have what it takes, apply today!

Position Type

Apprenticeship

Salary

£8,944 Annually

Working Week

8:30 – 5:30 Monday to Friday

Positions available

Information Communications Technician – Level 3

Vacancy description

IT Support Apprenticeship
£8,944 – £12,500 p.a.
Mon-Fri, 8:30 – 17:30
S25 3QA

Roles and Responsibilities:

• Taking and logging of calls
• Support all customers’ services in a professional manner
• Self-audit all work and ensure it meets all applicable technical and operational quality standards
• Work efficiently and tidily, maintain a clean environment and at all times be polite to the customer
• Respond effectively and appropriately to all customer requests and inquiries
• High standard of English is needed as notes on calls are critical to our customers
• Complete work to agreed time scales
• Confident and well-spoken phone manner
• Comply with Health & Safety standards

Requirements and prospects
Qualifications Required

GCSEs in Maths and English

Skills Required

• Good communication skills
• IT literate
• Basic windows skills
• Basic understanding of networking
• Familiarity with Office365

Personal Qualities

• Proactive
• Driven
• Motivated
• Committed

Training to be Provided

The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

There are 3 pathways within this Apprenticeship which include:
A Support Technician
A Network Technician
A Digital Communications Technician

As a result, you will achieve:
Level 3 Information Communications Technician
Functional Skills in Maths and English (if required)

Future Prospects

Potential for full-time position at ONS Group subject to conditions and successful completion of apprenticeship

Other Information

Can you manage the wage?
Can you commute to the location?