Head of Technical Valuations

Manchester, Lancashire
Barclays

Join us as Head of Valuations within Barclays UK and take ownership of valuation policy, governance and standards across the mortgage business. You will lead on policy and risk frameworks, ensuring all valuation activity aligns to internal standards, professional and industry body guidelines and regulatory expectations, while acting as the key liaison with external governance or professional bodies on behalf of Barclays. You will also oversee policy refresh and continuous improvement, address valuation appeals, provide quality assurance over supplier performance, respond to technical queries and enhance controls across the valuation journey. This highly collaborative and varied role will see you working closely with Product Owners and supplier managers to enhance the end to end valuation journey experience, controls and performance.

To be successful as Head of Valuations, you should have:

• AssocRICS qualification or Chartered status with Royal Institution of Chartered Surveyors.
• Management experience as a Chartered Surveyor in residential surveying and valuation work with professional and personal credibility.
• Established leadership experience, including managing and developing high performing teams.
• Solid experience in property risk management, with the ability to operate within robust internal and external governance and control frameworks.
• Ability to interpret data, identify trends, and clearly communicate insights to stakeholders to inform decision making.
• Demonstrated ability to manage and influence a wide range of internal and external stakeholders, with confidence to challenge constructively.
• Detailed knowledge of surveying practice and professional standards.
• Detailed knowledge of valuation and survey products.
• Understanding of risk assessment by lenders in the secured lending market.

Some other highly valued skills may include:

• Understanding of the end to end mortgage valuation journey.
• Understanding of how technology platforms and integrations operate within the valuation landscape.
• Delivered corporate change or enhancement, through creative solutioning, for commercial and customer benefit.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job specific technical skills.

This role will be based in Manchester, London, Glasgow or Northampton.

Purpose of the role

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

Accountabilities

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product’s performance against set goals.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.