Head of Business Applications

Bath, Somerset
Nigel Frank International

Head of Business Applications – D365 CE Champion Wanted!
Location: UK, Remote

Salary: Competitive + Bonus + Benefits
Permanent Full-Time

Are you a strategic leader with deep expertise in Microsoft Dynamics 365 CE? Do you thrive on driving digital transformation and leading high-performing teams? If so, we want to hear from you!

Our client – a forward-thinking, enterprise-level organisation – is seeking a Head of Business Applications to lead the evolution of their business systems landscape, with a particular focus on D365 Customer Engagement. This is a pivotal role where you’ll shape the future of customer experience, sales, and service platforms across the business.

The Role:

As Head of Business Applications, you will:

• Own the vision, strategy, and roadmap for all business applications, with a core focus on D365 CE.
• Lead a team of functional consultants, developers, and analysts to deliver scalable, user-centric solutions.
• Partner with senior stakeholders across Sales, Marketing, and Customer Service to align technology with business goals.
• Oversee system governance, change management, and continuous improvement initiatives.
• Drive innovation through integration, automation, and data-driven decision-making.

What We’re Looking For:

• Proven leadership in managing enterprise business applications, especially Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing).
• Strong understanding of Power Platform, Azure integrations, and data architecture.
• Experience in leading cross-functional teams and managing third-party vendors.
• Strategic mindset with hands-on delivery capability.
• Excellent stakeholder engagement and communication skills.

Why Apply?

• Join a business committed to digital excellence and customer-centric innovation.
• Influence at a senior level and shape the future of business systems.
• Work in a collaborative, agile environment with real investment in technology.
• Competitive package, flexible working, and career progression opportunities.