Job Profile Summary
Responsible for creating, project managing, supporting and deploying offers for a specific market, supporting the strategy development, creating the customer value proposition, developing the communications plan and providing project leadership for major offer projects globally.
Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our team?
At bp, we’re seeking to meet the growing global demand for safe, sustainable and affordable energy. That means crafting a more efficient business that makes the best possible use of all its resources, reimagines energy and reinvents who we are on our mission of net zero!
To support the global growth of fleet businesses at bp, the Global Product and Offer Manager – TCO (Total Cost of Operations) brings strong passion for accountability, setting high standards, and driving results through constant focus on developing and improving TCO offers for fleet customers.
As the Global Product and Offer Manager – TCO you will need to be able to think big to build a long-term plan and have outstanding tactical skills to drive day-to-day implementation. You will need learn quickly and be willing to experiment with new ideas.
You will have ownership of key deliverables across bp businesses, tech teams, and other stakeholders to implement scalable solutions helping our fleet customers to minimize their TCO (defining customer requirements, articulating offers roadmap and steering its implementation). The Global Product and Offer Manager will use complex problem-solving skills, manage multiple high-visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations.
Key AccountabilitiesStrategy: holds the global TCO strategy for fleet managers across the bp Group.
Representing fleet manager and fleet driver needs
Monitoring the market and developing competitive analyses.
Defining a vision for TCO products
Aligning stakeholders around the vision for the product
Visibility and coordination: provide transparent, integrated view of milestones and KPIs across TCO solutions, highlighting sequencing, dependencies, and cross-functional constraints to anticipate potential delivery volatility and change fatigue.
Budget management: Track budget spend across TCO portfolio to ensure focus is on ‘Time to Value’ delivery and interdependencies do not result in duplication or gaps in budgeting process
Define and drive delivery of product(s) objectives -define project plans, run implementation activities, and develop processes, documentation, and communications
Prioritizing product features and capabilities.
Collaborate and build relationships with business owners globally to ensure product excellence Decide on Global Fleet TCO products and associated offers
Decide on prioritisation and sequencing of Global Fleet TCO offers
Approve target experiences for relevant digital product
Approve service designs for existing and new experiences in line with target experiences for digital product
Essential Experience and Job RequirementsStrong experience in product development, ideally TCO experience
Strong experience in project management
Experience working in agile teams
Customer experience management – experience of value proposition development or journey mapping (service design or experience design)
Positive relationship management and communication skills with a proven ability to work across business
Product management / commercial acumen (focus on value creation)
Product and offer development
Flexible attitude with proven experience of steering multiple teams
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations!
Customers & Products
Job Family Group
Yes – up to 10%
CUSTOMER AND PRODUCTS
We’re gearing up for the future. At bp our goal for C&P is to deliver the future of mobility, energy and services for our customers by innovating with new business models and service platforms.
C&P will become a hub, housing our midstream, lubricants, aviation, sale of chemicals, mobility and convenience, marketing and our next-generation businesses, making it a highly integrated and interconnected organisation. And with safety being our core value, our commitment to safe and reliable operations will never change.
Want to join the team? This means:
• being customer-centric, agile and responsive to changing customer needs and dynamic markets
• focusing on growth and development of customer offers
• optimising the chemicals and fuels value chains to maximise integrated value
• contributing to the reduction of carbon intensity of the products we create, and sell, by 50% by 2050 or sooner
• creating strategic partnerships that drive long-term value for C&P
• being digitally enabled and empowered by customer insights and data to deliver solutions