Ecommerce Trading Executive

Brighton, Sussex
Lucy & Yak, Ltd.
Overview

Were looking for an Ecommerce Trading Executive to join our team.

You’ll work closely with teams across Ecommerce, Digital Marketing, Brand & Creative.

You’ll play a key role in delivering exceptional onsite experiences, from product launches and trade campaigns, to optimising navigation and improving conversion.

You are customer-obsessed, detail-oriented, and proactive. Always thinking about how to make the journey smoother, quicker, and more delightful for our community. You thrive in a collaborative environment and bring both creativity and commercial thinking to the table.

This is a fantastic opportunity to be part of an agile, cross-functional team working across CRO, CRM and Digital Marketing to help shape how Lucy & Yak shows up online every day.

Responsibilities

• Own the day-to-day trading and maintenance of our ecommerce platforms, ensuring the web store and app are always up to date, optimised and aligned with trade goals.
• Manage the delivery of new product launches, seasonal campaigns and promotional activity, coordinating assets, copy and technical set-up across both platforms.
• Optimise onsite merchandising, search, and navigation to support product discoverability and drive conversion.
• Collaborate with the CRM Manager to ensure personalisation strategies are reflected onsite and support retention goals.
• Partner with Digital Marketing to build and maintain high-converting campaign landing pages that support traffic-driving activity.
• Regularly review platform performance, identifying issues and working with dev or third parties to resolve bugs, speed or UX concerns.
• Report on key ecommerce metrics including conversion rate, AOV, revenue, bounce and basket abandonment, sharing insights to inform future plans.
• Ensure all visual, written and interactive content on site and app is consistent with our brand tone of voice and customer-first values.
• Keep an eye on competitor activity, platform innovations and ecommerce best practices (bringing new ideas and insights into the team).

What You Will Bring

• A genuine passion for creating seamless, inspiring online shopping experiences
• Strong organisational skills with the ability to juggle multiple projects, deadlines and stakeholders at once
• A detail-driven mindset with a sharp eye for spotting errors, inconsistencies and opportunities for improvement
• Commercial awareness, you understand the levers that impact conversion, revenue and customer experience
• Confidence using ecommerce platforms (Shopify experience a bonus) and an eagerness to learn new tools quickly
• Analytical thinking, with the ability to interpret data and translate it into actionable insights
• Creativity and problem-solving skills, always looking for smarter, more efficient ways to deliver great results
• Collaborative spirit, thriving in cross-functional teams and comfortable working with everyone from developers to designers
• Proactivity, curiosity and a willingness to test, learn and continuously improve

What You’ll Get

• Hands-on experience in a high performing Ecommerce team
• The chance to work on unique and exciting projects in a supportive team
• 4-day working week (Mon-Thurs)
• Vitality healthcare package
• The best views in Brighton from our sunny office!