E- Commerce Lead UK/EMEA NEW

Manchester, Lancashire
MPM Products Ltd.

UK Head Office – Manchester/ PERMANENT/ SALARY: COMPETITIVE

Job Purpose

To lead MPM’s e-commerce strategy for the UK and EMEA, driving profitable, sustainable growth across major online platforms. This role owns the Zooplus commercial agenda and provides strategic direction for Amazon, ensuring both deliver against brand and business objectives. Acting as a digital thought leader, the Senior Manager builds capability, fosters collaboration, and champions best-in-class execution across markets and teams.

Key Responsibilities

This role deals with a wide variety of tasks including, but not limited to the following:

Strategic Leadership & Ownership

• Lead the development and delivery of MPM’s E-Commerce Strategy for UK & EMEA, focusing on Amazon and Zooplus as priority partners.
• Own the full Zooplus P&L, driving profitability, sales growth, and brand visibility through effective commercial, marketing, and pricing strategies.
• Oversee and challenge the Amazon business strategy, ensuring consistency, innovation, and best practice across all platforms.
• Provide leadership, guidance, and coaching to the Amazon Account Manager to build capability, enhance performance, and ensure aligned execution of strategic priorities.
• Partner with Brand, Marketing, Supply Chain, and Finance teams to define and execute an aligned digital roadmap, from new product launches to promotional cycles.
• Lead Joint Business Planning (JBP) and annual negotiations with Zooplus, and support high-level Amazon discussions to ensure optimal commercial terms and investment ROI.

Performance & Commercial Excellence

• Deliver annual budget KPIs (turnover, spend %, profitability) across all e-commerce accounts.
• Develop and manage short- and long-term commercial plans, integrating customer insights, category data, and market trends.
• Drive data-driven decision-making using digital analytics, ensuring performance tracking, forecasting accuracy, and actionable insights.
• Evaluate and optimise trade spend effectiveness, ensuring every pound invested drives measurable growth and improved ROI.

Executional Excellence & Customer Development

• Oversee flawless execution of pricing, promotions, and media plans, collaborating closely with marketing and operations teams.
• Champion digital shelf excellence, content optimisation (A+, storefronts, SEO), and overall platform health.
• Lead innovation in online consumer engagement, testing new approaches to media, reviews, and conversion optimisation.
• Ensure operational robustness in forecasting, availability, and order fulfilment to deliver industry-leading customer experience.
• Lead innovation in online consumer engagement, testing new approaches to media, reviews, and conversion optimisation.
• Ensure operational robustness in forecasting, availability, and order fulfilment to deliver industry-leading customer experience.

Team Leadership & Capability Building

• Lead, coach, and develop the Amazon Account Manager and Online Commercial Executive, fostering a culture of learning, accountability, and innovation.
• Act as a mentor and escalation point for e-commerce challenges, supporting others in commercial negotiations and execution excellence.
• Build internal e-commerce capability by sharing expertise, tools, and best practice across teams.

Cross-Functional & Regional Collaboration

• Partner with UK and EMEA brand and commercial teams to ensure consistent customer activation and brand alignment.
• Work closely with supply chain to anticipate demand, manage stock risks, and optimise availability.
• Collaborate with Finance to maintain accurate forecasting, budget control, and ROI tracking.
• Support the identification and onboarding of new e-commerce partners across EMEA

Any other duties commensurate with the level of responsibility of this role.

Knowledge, Skills and Experience

• Proven success in a senior e-commerce or digital account management role (ideally 5+ years), managing major online retailers such as Amazon, Zooplus, or equivalent marketplaces.
• Strong commercial acumen with demonstrated experience in P&L ownership, JBP negotiation, and budget management.
• Advanced understanding of Amazon Vendor/Seller Central and Zooplus platforms.
• Experience leading cross-functional digital initiatives and developing long-term strategic plans across markets.
• Analytical and data-driven mindset; comfortable using sales data, customer metrics, and ROI analysis to guide strategy.
• Exceptional stakeholder management and communication skills – able to influence across senior levels internally and externally.
• Strong leadership presence with experience coaching and developing team members.
• Highly organised, proactive, and able to operate in a fast-paced, evolving environment.

Experience:

• Experience in pet care, FMCG, or consumer goods categories.
• Fluency in Englisch and ideally German
• Understanding of SEO, digital media, and performance marketing.
• Experience working across multiple European markets.

Is this role for you?

If this exciting opportunity sounds like a great fit for you, apply today with your CV and cover letter.

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