Digital Communications Delivery Manager

Communisis
Schedule Type Full Time Contract Type Permanent

ABOUT US
Communisis effectively connects customers and brands through our integrated, data-driven, digital, print and in-store solutions which increase communication effectiveness, minimise effort and maximise customer impact.
We specialise in marketing services execution, regulatory communications and procurement services to clients across many sectors including Retail, FMCG, Government and Financial Services

THE ROLE
Driving innovation and exceptional customer experience through email and SMS channels. Overseeing a service team to develop and deliver successful email strategies for both marketing and regulatory campaigns on behalf of a prestigious, financial services client. Working with Salesforce Marketing Cloud platform, and in close partnership with our client, this is an exciting opportunity to transform digital communications, show the power of emails and contribute to our digital growth ambitions.

KEY RESPONSIBILITIES

• Provide email service line leadership, deliver to service levels and process
• Management and coordination of the email development and services team
• Analyse digital campaign performance, present insights, recommendations and improvement opportunities that target exceptional CX
• Leverage capabilities of the Salesforce platform (including roadmap) to drive new levels of engagement and best customer outcomes
• Maintain and develop open, proactive client relationships, build deep understanding of client business objectives and customer communication strategies
• Challenge process, stimulate and share ideas and innovations for customer engagement, identify and propose new digital growth opportunities
• Keep up-to-date with latest email best practices, industry security standards, and innovation.
• Provide support in contract management, responsible for service line budgeting, forecasting, and invoicing

WHAT YOU’LL BRING

• Boundless enthusiasm and a strong track record in email management and delivery, customer digital technology and media
• Able to demonstrate successes in B2C email execution strategies
• Thorough working knowledge of Salesforce Marketing Cloud, knowledge of HTML and CSS and relational databases (SQL), experienced working alongside Data, Design and Web Development and Email Development teams
• Good broad industry knowledge of email and SMS capabilities, passionate about technology and digital customer communications, and excited by opportunities to make a positive impact on the customer experience and contribute to business success
• Client facing experience, minimum 3+ years in Account Management (or similar) role
• Strong communicator, confident operating and presenting at senior levels
• Experience in managing and inspiring high performance teams
• Experience with financial services or regulated services is a plus