Delivery Director

CreateFuture

CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country.

We are a team of creators – whether that’s code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few.

Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people – along with the safe, supportive and friendly culture we have built – that makes CreateFuture a great place to work. Don’t just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row – across a number of categories – and our employee exit rate is astonishingly low.

Join us on our journey Let’s create something awesome, together, today.

About the role and team:

We’re taking our Delivery practice to the next level and we’re looking for aDelivery Director to take the helm. You’ll have proven success in scaling a practice to support a £50m – £100m Client portfolio, setting the standard for Client experience and delivery excellence and driving outstanding outcomes for Clients,

You’re an experienced Delivery practice leader, comfortable with team design, capability mapping, getting hands on and above all, servant leadership.

You’re an evangelist and have a strong point of view when it comes to delivery. You have experience across the spectrum of delivery methodologies, both agile and traditional. You’ll use this experience, and your understanding of what makes CreateFuture special, to shape our delivery framework by applying your experience from working in a consultancy environment.

You relish the chance to spend time with Clients, both in pre-sales and project delivery. You’re a great consultant working with clients to deeply understand their business and nurture C-suite relationships. You’re comfortable challenging opinions, providing strategic guidance and love solving problems. You’ve delivered multiple large, enterprise-scale programmes.

You’re an experienced coach, mentor and natural leader. Confident to set a direction and then get hands on to support your team to deliver.

You’re collaborative and relish the prospect of partnering with our commercial team & other Directors to develop our Client Experience strategy.

What you’ll be doing:

• Defining our Delivery strategy, setting the vision and building the team to meet our current and future needs
• Applying delivery expertise to support multiple complex scaled client engagements
• Drive the delivery of our Delivery Framework, setting the standards for delivery quality for engagements of differing complexity and scale
• Coaching our team of Delivery Principals and Managers
• Removing blockers for the wider team and acting as a primary contact for any client escalation, working with the team and the client towards problem resolution
• Identifying potential risks and challenges that could impact the delivery of client projects, developing solutions and supporting the team to implement them
• Supporting the pre-sales process to help shape future engagements, including proposals, RFPs, pitches, SOW creation and team shaping
• Role modelling a delivery and outcome-focused way of working, never losing sight of the end goal for our clients, matching the current demands to the future plans and driving predictability through metrics
• Acting as an Agile Coach & mentor both internally and externally, enhancing the capability of the wider Delivery department.

We’d love to talk to you if you:

• Are a seasoned Delivery Director with experience of running a £50+m portfolio across multiple client sectors
• Offer extensive experience from a Consultancy company
• Are skilled at enabling highly skilled, cross-functional teams to resolve complex problems
• Can demonstrate your proven experience in applying modern agile methods and their application in a fast-paced environment

As this is a hybrid role, we’re looking for people within a commuting distance of our hub locations (Edinburgh/Leeds/Manchester/London)and who are flexible to travel to client sites and CreateFuture regional offices. We are very flexible and trust you to manage your own schedule to balance face-to-face time with clients, colleagues and working from home.

We create and reinforce a culture that rewards employees’ impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels.

Next steps:

Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application.

Our process:

• 30 minute call with our Talent Acquisition Team
• 1-hour Competency based interview
• 1-hour People Leadership & Values interview

We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products.

We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don’t hesitate to let us know.

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