Customer Success Manager NEW

QA Limited

Sales – Digital Customer Success & Consultancy

Title

Customer Success Manager

Contract type

QA Ltd Permanent

Job advert

Role: Customer Success Manager

Location: London

Your role will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be a point of contact for clients, working with many C-Suite and VP level partners, so you will need to demonstrate ability to lead, consult and advise clients on best practice and share industry knowledge.

Key Responsibilities:

• You will manage a portfolio of enterprise and medium sized clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth.
• You will orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment.
• You will also work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships.
• You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs.

About you:

• We are ideally looking for someone who has a solid track record in account management, customer success or sales ideally within the tech or education industry
• Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form.
• A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include the senior leadership team, Sales/New Business, Product, and Marketing
• Knowledge of consultative sales techniques, competitor landscape, managed services

What We’ll Do For You!

And what can we offer you?

• Competitive salary with a significant bonus
• 3 full training days from a wide range of courses
• 2 days off for charity work
• Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA’s approved listeners)

Work with some of the biggest brands there are!

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.