Customer Success Manager

BMS Performance Ltd

164409

Customer Success Manager

Sector: SAAS Marketing

Location: London

Salary: £35k – 45k + OTE £15

• Opportunity to work with very exciting brands
• Based in Central London with remote and office working
• Managing marketing services for FMCG brands
• Customer success role with excellent progression opportunities
• Fresh, forward thinking and innovative company

The Role: We are looking for a highly motivated Customer Success Manager manage and retain an exciting list of clients. The successful Customer Success Manager will be a strong communicator and have a proven track record of building strong relationships with clients. Working in line with government guidelines you will be working from home for now. Office is based in Central London and when they do go back in to an office, you will split your working days between home and the office..

Key Responsibilities:

• Managing a portfolio of clients across Fashion, Beauty, Automotive, Sport, Entertainment, Travel, Hospitality, Food / Beverages.
• Build relationships with senior stakeholders within brands ranging from start-up to multinational
• Ensuring a smooth transition for new clients and renewing existing contracts
• Operate across a number of channels, including social media, cold calling, email marketing and networks, to ensure your short, medium and long-term pipeline is healthy

The Company: Our client is making big waves within the digital marketing, e-commerce, and marketing technology sector. They are ambitious on a start-up journey selling a very unique and new proposition that has proven to be very successful with tons of case studies and testimonials from very well-known brands.

We are looking for individuals who meet the following criteria:

• Minimum of 2 years in an account management or customer success role
• Customer success orientated
• Passion for the media / innovative advertising
• Strong work ethic and tons of self-motivation

Candidate Location: Commutable into Central London

Salary: £35-40K OTE £15,000, mobile phone, Mac Laptop, pension and home office equipment