Customer Service Advisor

Huddersfield, Yorkshire
Zachary Daniels Recruitment
Hybrid Customer Service Advisor:

Location: Huddersfield

Salary: 22,000 – 25,000 DOE

Zachary Daniels has a brilliant opportunity to join one of the country’s fastest growing footwear brands.To keep up with their ever-increasing volume of orders whilst providing top level service for their loyal customer base, the company is keen to expand their existing team.

We’re looking to recruit a full-time Customer Service Advisor to assist with a number of service channels. We encourage applicants with great enthusiasm and a passion to succeed to apply.

Role Responsibilities (but not limited to)

– Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey.
– Process returns and exchanges within SLA.
– Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment.
– Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly.
– Communicate with other departments for a prompt resolution of customer queries.
– The candidate will be required to help in any other areas of the business as and when necessary.
– Fraud checking of orders, dealing with risk orders in a timely manner.

Experience/Skills

– Customer service: 1-2 years (required)
– The ability to be adaptive and responsive to change
– High attention to detail
– Computer literate with knowledge of social media messaging
– Excellent communication skills with literacy skills to a very high standard
– Ability to provide good judgement, even in pressurised situations
– Knowledge of the footwear industry would be an advantage
– Experience of working in an e-commerce environment would be a huge advantage
– Experience of working on SaaS platforms such as Shopify and Gorgias is desired

Benefits:

– Hybrid working
– Free on-site parking
– Casual dress
– Positive work environment
– Paid 1 hour lunch break

Working Hours:

– 40 hours a week with weekend availability which will be based from home

– Shift pattern subject to change after trial period to mutually benefit both employee and employer.

Zachary Daniels is a Niche, National & International Recruitment Consultancy.

Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics

BBBH31076