Customer Network Manager NEW

City, London
Tiro Partners

Network Manager/ Customer Success/ Relationship Manager/ Account Manager/ Client Engagement/ Community Manager

Title: Customer Network Manager

Location: London (2x per week)

Salary: up to 60k+ benefits

Sector: IT Consultancy / Technology Services

NOTE – THIS IS A 12MONTH FIXED TERM CONTRACT

The Opportunity

We’re working with a well-established IT consultancy that partners with large organisations to deliver complex technology and digital transformation programmes.

They are looking to hire a Customer Network Manager. This role is all about building trusted relationships, creating meaningful experiences for senior technology leaders, and strengthening long-term engagement across current and former clients.

Network Manager/ Customer Success/ Relationship Manager/ Account Manager/ Client Engagement/ Community Manager

What You’ll Be Doing

• Build and maintain trusted, one-to-one relationships with senior technology leaders across the UK
• Design and deliver engaging regional events such as roundtables, dinners, workshops etc
• Identify engagement risks and proactively re-engage members
• Collaborate closely with consulting, delivery and marketing teams to ensure alignment
• Maintain accurate records of engagement and activity using CRM tools

What We’re Looking For

• 5+ years’ experience in community management/ customer engagement/ relationship management/ customer success/ account management or similar within a B2B environment
• Proven experience working with senior stakeholders
• Background in hosting executive-level events
• Excellent communication and relationship-building skills

Nice to Have

• Background in IT/ Tech/ SaaS/ similar
• Experience with customer communities, alumni networks or advocacy programmes
• Familiarity with CRM platforms (e.g. HubSpot)

Network Manager/ Customer Success/ Relationship Manager/ Account Manager/ Client Engagement/ Community Manager