Discovery, Inc. is a global leader in real life entertainment, serving a passionate audience of superfans around the world with content that inspires, informs and entertains. Discovery delivers over 8,000 hours of original programming each year and has category leadership across deeply loved content genres around the world.
Available in 220 countries and territories and nearly 50 languages, Discovery is a platform innovator, reaching viewers on all screens, including TV Everywhere products such as the GO portfolio of apps; direct-to-consumer streaming services such as discovery+, Food Network Kitchen and MotorTrend OnDemand; digital-first and social content from Group Nine Media; a landmark natural history and factual content partnership with the BBC; and a strategic alliance with PGA TOUR to create the international home of golf.
This role will be the market lead for the CX operations team reporting into the Customer Experience Manager and will work with contact centre vendor’s management team, market lead stakeholders and CX operations to deliver a seamless service. The role will focus on developing and implementing a CX roadmap which includes changes driven by new releases, emerging trends and change management to ensure the operation is providing a world class customer experience and evolving with the business need.