Customer Assistant and Social Media Executive

Salisbury, Wiltshire
Dovetail Recruitment Ltd

Customer Assistant and Social Media Executive Job

Salisbury £DOE per annum Full Time

Our well-established and highly successful client in Salisbury is seeking a Customer Assistant and Social Media Executive to play a key role within their luxury bridal department. This is an exciting dual-role position, combining exceptional in-store customer service with hands-on social media content creation.

You ll help deliver a truly memorable, personal experience for every client, while also supporting the Social Media Manager in creating engaging, on-brand digital content. If you enjoy working with people, love being creative, and are confident in front of the camera, this is a fantastic opportunity.

Salary & Benefits

• £25,100 per annum
• Full-time: 37.1 hours per week
• Five days per week between Monday – Saturday
• Occasional Sundays for Trade Fairs
• Hours: 9:15 am 5:10 pm
• 20 days holiday plus Bank Holidays
• Company pension scheme

Key Responsibilities

In-Store / Customer Service

• Deliver hands-on, high-end retail customer service
• Prepare stock and maintain showroom presentation
• Process customer payments and transactions
• Support the smooth running of the bridal department

Social Media & Content

• Plan, create and implement engaging social media campaigns to increase brand awareness, audience growth and engagement
• Work with the Social Media Manager to produce and edit content (text, images and videos) tailored to each platform
• Confidently feature in video or photo content where required
• Monitor and respond to messages, comments and enquiries across all channels
• Analyse data to measure campaign performance and support future strategy
• Stay up to date with social media trends, tools and platform changes
• Collaborate with marketing, web and sales teams to ensure consistent brand messaging

Minimum Skills & Experience Required

• Excellent communication and interpersonal skills
• Creative mindset with experience in social media content creation
• Confident, organised and accurate in all work
• Competent user of MS Office applications
• Experience in a high-end retail environment is highly desirable

If you are passionate about providing exceptional customer experiences and love creating creative, engaging social media content, this Customer Assistant and Social Media Executive role in Salisbury could be the perfect next step.