CRM & Digital Marketing Assistant

Cardiff, South Glamorgan
Quest Search and Selection Ltd

Quest Search & Selection is currently recruiting for a CRM & Digital Marketing Assistant to support the generation of profitable website traffic and help drive customer acquisition and retention across online marketing channels, contributing to the achievement of ambitious growth targets.

The company we are partnering with is a multi-channel B2C consumer business.

Duties & Responsibilities for this CRM & Digital Marketing Assistant role:

• Act as a senior support within the Digital Marketing team, contributing to overall performance and team effectiveness.
• Partner with the Digital Marketing Manager on daily trading and performance discussions, supporting forecasting and content planning.
• Work closely with ecommerce and wider marketing teams to align on creative priorities, key trading moments, and campaign delivery.
• Ensure alignment between online trading plans and broader marketing and product strategies, highlighting gaps and identifying missed commercial opportunities.
• Lead the end-to-end email CRM lifecycle, from campaign concepting and build through to testing, deployment, and performance reporting.
• Own customer segmentation and targeting strategies to deliver personalised, high-performing email and SMS campaigns.
• Develop tailored campaigns for different customer demographics and brand audiences.

To be successful in this CRM & Digital Marketing Assistant role :

• Ideally having 1-2 years + experience within Digital Marketing, Paid Marketing or CRM.
• Ideally you will have email marketing, including customer segmentation and campaign targeting.
• Experience in performance marketing channels, including paid social and paid search.
• Proficiency in data analysis and reporting, including tools such as Google Analytics.
• Experience in A/B testing and optimisation methodologies IS DESIRABLE
• Experience working within b2c, eCommerce or retail experience is essential

The benefits of this CRM & Digital Marketing Assistant role :

1. 22 days Holidays
2. Free Parking
3. Central head office location (this is a fully office-based role)
4. Attractive salary
5. Contributory pension
6. Discount across the group
7. Training & development opportunities

If this opportunity sounds like you and you and you feel you have the experience and skill for CRM & Digital Marketing Assistant and want to be part of a growing and innovative company, then please apply quoting the reference no. JO-/B

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.