Conversion Rate Optimisation Manager NEW

Romford, Essex
Harnham – Data & Analytics Recruitment

Up to £60,000 + up to 20% bonus
Hybrid – London (2 days per month in Romford)

I’m hiring a Customer Experience Optimisation Manager to join a growing, tech-focused insurance business and take ownership of experimentation and optimisation across the full customer journey.

This is a high-impact role, owning how the business tests, learns, and improves performance across marketing and digital channels.

The company

A modern, fast-growing travel insurance provider operating across multiple brands, focused on delivering strong customer experiences in a highly regulated space.

They sit somewhere between a tech business and a traditional insurer – meaning fast-paced, data-driven, and highly commercial.

The role

You’ll be responsible for building and owning the experimentation strategy across the business, working across marketing, customer experience, and product teams.

This is not a narrow product analytics role – it’s holistic experimentation ownership across all channels.

What you’ll be doing

• Own the experimentation roadmap and CRO strategy across the full customer journey
• Design and run A/B tests across email, website, and direct marketing channels
• Identify customer pain points and define optimisation opportunities
• Work with UX, engineering, and marketing teams to implement tests and improvements
• Analyse results and turn findings into scalable business improvements
• Build frameworks for testing, measurement, and continuous optimisation
• Drive a culture of data-driven experimentation across the business

What you bringMust-haves

• Strong experience working in CRO / experimentation / optimisation roles
• Proven experience owning an experimentation roadmap (not just contributing)
• Hands-on experience running A/B and multivariate testing at scale
• Experience identifying customer journey pain points and driving improvements
• Strong stakeholder skills – able to work across marketing, product, and tech
• Experience with experimentation tools (e.g. Optimizely, VWO, AB Tasty, etc)

Strongly preferred

• Experience in insurance, financial services, telecoms, or regulated industries
• Experience across multiple channels (email, website, direct marketing)
• Background in conversion rate optimisation or digital performance
• Experience in fast-paced, commercial environments (e.g. retail, travel, eCommerce)

Not the right fit if:

• You’re a pure product analyst who only occasionally runs tests
• You haven’t owned end-to-end experimentation strategy
• Your experience is heavily skewed toward reporting, not testing

What they’re looking for

• 5-6+ years’ experience
• A confident, independent operator – able to own this function end-to-end
• Strong commercial mindset and focus on measurable outcomes
• Someone who can translate testing into real business impact

The team

• Reports into Head of Marketing / Customer Experience
• Works alongside marketing, CRM, UX, and product teams
• Dedicated CX function already in place – this role adds deep experimentation capability

Why this role

• Full ownership of experimentation across an entire business
• Opportunity to shape a CRO capability from the ground up
• High visibility across senior stakeholders
• Work in a fast-growing, modern insurance business
• Flexible hybrid working (only 2 days per month in office)

Package

• Up to £60,000 salary
• Up to 20% discretionary bonus

Interview process

• Stage 1: Intro conversation
• Stage 2: Technical + presentation (experimentation focus)
• Final stage: Leadership discussion

If you’re someone who has owned experimentation end-to-end and wants a role with genuine autonomy and impact, this is a great opportunity.