Contact Centre Senior IT Manager

Glasgow, Lanarkshire
Cactus Search
We are delighted to be working with a well known marketing leading brand in their field! Growing organisation, that is looking for an experienced Senior IT Manager to join their Operational Excellence function in Scotland. You will play a key part in the strategic planning, development & support of all IT Solutions and Services & team in Scotland.

• The Senior IT Manager will be responsible for leading, motivating & delivering a wide range of IT projects and change initiatives across the business technology & Infrastructure.
• Responsible for IT incidents & services, delivered in both internal & external, as required by the business.
• Tasked with management & maintenance of the business systems, architecture and infrastructure.
• To manage security alerts & provide a robust & proactive reliable level of service for all stakeholders.

What we are looking for from you

• Strong IT background working in a similar environment
• Strong communicator, with the ability to engage, collaborate and take people on a journey to deliver meaningful business change.
• Experience of managing IT Service Desk & business services to the contact centre.
• Strong experience in different IT methodology – Azure AD & Microsoft technology & solutions
• Experience of working on digital IT projects/change initiatives.
• Good stakeholder engagement, with the ability to engage at a variety of levels.

If you would like to learn more about these opportunities, please get in touch with us today!