Client Engagement Executive

Romford, Essex
CK GROUP
CK Group are recruiting for a Client Engagement Executive, to join a Biosciences publishing company, who are based in London, on a permanent basis.

Company:

Our client are a specialist publisher, passionate about delivering high value content in innovative digital formats.

Location:

The role is based in London and offers hybrid working.

Role:

• Act as the internal contact point for all team members to direct information and requests for a specified list of client accounts.
• Use the project management system to efficiently manage account and webinar operations.
• Operational management of 30+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations etc., on-the-day speaker support, post-webinar reporting).
• Preparation of all webinar reporting, including registration/attendance lists and stats.
• Responsibility for all management of specified list of clients (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content).
• Preparation and distribution of weekly lead reports for all clients and managing lead reporting scheduling and processes.

Your Background:

• Ideally educated to degree level or above in Life Sciences or a related field with experience in a B2B environment in an account exec or operations role.
• Can show evidence of exceptional attention to detail and customer focus.
• Has experience of a busy, face-paced and varied role, showing excellent time management and multi-tasking skills.
• Can quickly build a strong working knowledge of website and webinar platforms (amongst others) in order to deliver excellent service to clients.

Apply:

It is essential that applicants hold entitlement to work in the UK. Please quote job reference in all correspondence.

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