Client Account Manager

Proactive Solutions Group Ltd

Client Account Manager

Client Account Manager. A charity fundraising agency that works on telephone, digital, integrated multi-channel campaigns needs a Client Account Manager to join the team due to continued growth.

You will design and deliver high quality, innovative fundraising campaigns that combine phone with digital channels such as social, SMS and email. You will seek to continually optimize performance through insight gathering, data analysis, creative and testing, ultimately driving the best return for clients and the best supporter experience for the charity supporters we speak with.

The Client Account Manager will contribute to the growth of your clients telemarketing programmes as well as some new business sales, thus contributing towards overall business targets and growth.

Client Account Manager main duties:

• Be the main point of contact for your clients on a daily basis
• Manage campaign design process, including forecasting, creative approach and donor journeys
• Oversee delivery of fundraising programmes to target, liaising with operations and other internal teams as required to ensure smooth running of campaigns
• Provide detailed feedback, analysis and insight to you clients and their partner agencies to ensure your campaign achieves/exceeds agreed KPIs
• Conduct extensive post campaign analysis of data/results, insight and call recordings in order to prepare and present client campaign reviews
• Enquiry and complaints management
• Brief the tech team to client data return requirements
• Sign off all campaign materials, briefs and outputs
• Invoicing and budget reconciliation

The Client Account Manager employment requirements:

• Recent client account management experience
• Experience within a fundraising agency or charity role or have worked with charity clients
• Strong verbal and written communication skills
• Ability to handle a varied and busy workload
• Excellent attention to detail
• Demonstrated ability to work collaboratively in a team environment
• A good level of computer literacy, competent in word, excel and powerpoint
• Ability to identify trends, work with data and think strategically
• Able to work well to tight deadlines and under pressure

The Client Account Manager role is a home based role with occasional visits to the London office.

The Client Account Manager salary is 26-35k + benefits. Laptop and phone allowance is provided

Proactive People is an employment agency and employment business