Castrol Digital Product Manager for Salesforce

Begbroke, Oxfordshire
BP
Job Profile Summary Grade GResponsible for creating and providing best-in-class digital experiences for consumers/customers using advanced knowledge of digital marketing programmes and platforms, in order to drive increased loyalty and engagement and deliver commercial results for the business.
Job Advert Do you want to be a part of a diverse team to support Castrol Digital customer facing strategy?
The Castrol Digital Product Manager role will form part of the Digital and Strategic Customer Experience team, which sits in Global Marketing. The team’s mission is to enable customers, sales colleagues & business-partners to have a premium, coordinated, seamless omnichannel & consistently outstanding experience of doing business with Castrol.

What the role does !

• Support the Value Realization Program (VRP) which strives to drive Castrol’s RCOP growth in the next 5 years.
• Program handle Castrol e-CRM ecosystem and help mobilization growth opportunities in the customer acquisition area (SalesForce sales cloud).
• Develop, activate and/or lead digital solutions in Castrol’s end-to-end CRM cycle, today via Sales Force enabled solutions (Marketing cloud, Pardot, sales cloud, service cloud) and products (Joint Business Planning, Live customer feedback/Qualtrics, Competitive Intelligence, Trade Loan approval and other built-in apps/functionalities….).
• Support the integration of joined-up digital touchpoints, end to end journeys, data management and operational readiness into digital strategy in service of our mission to build a seamless omnichannel.
• Integrate digital touchpoints into Operations, working closely with digital teams in Castrol Performance Units (PUs) to activate, scale and lead digital products.
• Collaborate with internal senior partners, customers, and other functional partners to ensure a product roadmap reflects the epics and features required.
• Understand bp guidelines (Digital Security, Data privacy), financial frameworks and processes to recommend the right approach for delivering the required solution

What we need from you!

We are looking for someone with Degree level business administration, computer science, engineering, or comparable education. Preferred MBA.
The successful candidate would have proven capability in digital product management or digital product ownership with ideally 3+ years consistent track record.
Validated and successful experience in the execution of ambitious scalable business. development and product roadmaps definition and delivery, including launching products and continuous feature delivery to improve customer experience and drive business results (B2B experience preferred). To be successful you will need Highly proficient in leading one/many scrum teams, have a track record of establishing effective stakeholder relationships in a fast paced, ambiguous environment. Must demonstrate initiative, resilience, and a willingness to adapt. Must be strategic in performance monitoring and Certifications in Agile and Product Management (preferred)- PSM (Professional Scrum Master) and /or PSPO (Professional Scrum Product Owner).

At bp, we provide an outstanding environment and excellent benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

Please note this is a European based role.

Diversity sits at the heart of our company and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact us to request accommodation.
Reinvent your career as you help our business to meet the challenges of the future. Apply now.

Entity Customers & Products
Job Family Group Marketing Group
Relocation available No
Travel required Negligible travel
Country United Kingdom
About BP CUSTOMER AND PRODUCTS

We’re gearing up for the future. At bp our goal for C&P is to deliver the future of mobility, energy and services for our customers by innovating with new business models and service platforms.

C&P will become a hub, housing our midstream, lubricants, aviation, sale of chemicals, mobility and ‎convenience, marketing and our next-generation businesses, making it a highly integrated and ‎interconnected organisation. And with safety being our core value, our commitment to safe and reliable operations will never change.

Want to join the team? This means:

• being customer-centric, agile and responsive to changing customer needs and dynamic markets
• focusing on growth and development of customer offers
• optimising the chemicals and fuels value chains to maximise integrated value
• contributing to the reduction of carbon intensity of the products we create, and sell, by 50% by 2050 or sooner
• creating strategic partnerships that drive long-term value for C&P
• being digitally enabled and empowered by customer insights and data to deliver solutions.