Agile Delivery Manager,Operational, ITIL Government

EXPERIS

Agile Delivery Manager (Operations Focus)

Location: South West
Contract Rate > (Apply online only)/day Inside IR35
Job Type: Contract

2 days on site in South West and 3 days remote

6 months initial duration

We are seeking an Agile Delivery Manager to join our team and oversee the operational delivery of services within an Agile framework. This role focuses on 3rd-line support and requires someone with a strong operational mindset, who thrives in fast-paced environments and is experienced in managing both technical teams and stakeholder relationships. This is a tactical, hands-on role with a primary focus on delivery and operations, rather than coaching.

If you are skilled in Agile and ITIL, and have experience leading operational teams in a 3rd-line support environment, this could be the perfect opportunity for you.

Key Responsibilities:

• Oversee the delivery and operational performance of a 3rd-line support team, ensuring seamless service delivery in line with agreed SLAs.
• Drive the adoption of Agile ways of working, helping the team work efficiently, iteratively, and in alignment with operational goals.
• Provide tactical leadership for day-to-day operations, ensuring that delivery teams meet operational objectives and resolve issues swiftly.
• Stakeholder management: Establish and maintain strong relationships with stakeholders, ensuring clear communication around expectations, progress, and any issues that may arise.
• Act as a point of escalation for operational issues, ensuring quick resolution to maintain service levels and support delivery.
• Apply ITIL principles to ensure best practices in service management and continuous improvement of operational processes.
• Manage delivery through careful prioritization and allocation of resources, working to optimize team performance and improve service outcomes.
• Maintain a strong focus on operational efficiency, continuously looking for ways to enhance service delivery and reduce bottlenecks.
• Foster a people-centric environment, providing clear communication and support to team members to ensure high morale and productivity.

Key Skills and Experience:

• Proven experience in Agile delivery management, specifically in operational settings.
• Strong background in ITIL and a solid understanding of how to apply ITIL principles within an operational delivery context.
• Experience managing 3rd-line support teams, including handling escalations and ensuring service continuity.
• A people-oriented leader with strong communication skills, able to manage a diverse team and work with a variety of stakeholders.
• Tactical decision-making and problem-solving abilities to manage day-to-day operational challenges.
• Familiarity with project management principles, able to manage and deliver operational projects efficiently.
• Not a coaching role – this position requires a hands-on approach to managing delivery and driving operational success.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.