Agency Manager

Global
Job Description

Agency Manager

Reporting of the Role

Group Agency Manager

Overview of the Job

The Agency Manager will use their ability to build and foster positive relationships with key partners and influence buy-in to use all possible revenue. You will be a great teammate who thrives in a highly fluid, agile environment and delivers excellent customer service with innovative sales solutions.

The Agency Manager will lead all aspects of a portfolio of assigned clients, develop new business from existing clients and actively seek new sales opportunities. This role demands proactivity, enthusiasm, passion and an unerring willingness to succeed.

3 best things about the job

• Having one of the widest product sets in the market to take to your clients. From advising your agencies & clients on a tailored data led DAX proposal to leading multi-million-pound ‘big idea’ pitches across Radio & Outdoor, the AM is at the forefront of taking ALL Global products to market
• The opportunity to learn new skills and develop your knowledge base through Globals new integrated multi-channel offering
• You are the face of Global within your agency patch, with the freedom to own and develop relationships with agency comms planning teams and key clients, building your network and industry profile

Measures of success –

• Revenue and product mix targets across all product lines
• Specific client growth targets: acquisition, growth and retention
• Accurate forecast and pipeline management with consistent communication to trading teams
• Play a key role in supporting and feeding onto your team’s OKR’s & development goals with key focus on integration & one Global culture

In the first few months, you will

• A strong understanding of the role of Global within the media marketplace.
• Build your Global knowledge and attendance of all training courses across Radio, DAX and Podcasts.
• Understand client segmentation and day to day responsibilities of an Agency Manager.
• Key relationship management and contact mapping of clients in your patch.
• Contribute positively to a dynamic team culture.
• Examples of proactive portfolio selling across your patch.
• Revenue and product mix targets across all product lines.
• Specific client growth targets: acquisition, growth, and retention.
• Accurate forecast and pipeline management with consistent communication to trading teams

Responsibilities of the role

• Develop and nurture new and existing relationships with both external partners and internal stakeholders.
• Companion sell Audio & Digital, alongside other media platforms to win business and drive revenue.
• Manage and develop relationships with a range of stakeholders across Global.
• Understand the key challenges and issues your customers face and ensure that your team are helping to provide solutions to these challenges to ensure we are perceived as a key partner.
• Drive the client segmentation process for your agency group.
• Ensure you deliver exceptional customer service and the smooth running of the day-to-day business – this will include forecasting for your business on a three-monthly rolling basis and working closely with the key trading heads to ensure the delivery of weekly targets.
• Coordinate and lead on significant individual client pitches & inspiration sessions.
• To be a Global ambassador and an architect in the shaping of the new Global commercial culture as a fully integrated team.

What you will need

The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:

• Demonstrated media sales experience as an experienced Account Executive or Account Manager.
• Strong understanding of the UK media market place.
• Direct agency sales experience and able to successfully pitch to clients.
• Hitting and exceeding sales targets consistently in a team environment (Weekly, Monthly, Quarterly).
• Proactive sales approach and able to deliver creative and innovative sales solutions.
• Highly developed interpersonal skills with excellent verbal and written communication skills.
• Resilient and flexible individual who is interested in developing their ultimate career.
• Proactive, innovative, motivated outlook and share the same passion for multi-media channels.
• Embraces a Growth Mindset.

Everybody is welcome at Global

Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

We will always seek to make appropriate adjustments to the recruitment process and workplace to be fully inclusive to people with different needs and working styles. If you require us to make any reasonable adjustments for you or to disclose a condition, please email