Customer Education Lead – SaaS NEW

Executive Facilities

Customer Education Lead for 12 month contract with this leading global software organisation at their stunning UK headquarters in central London.

You will be responsible for the end-to-end partner scaled education strategy for their accounting software ecosystem in the UK and wider international markets. You will own the education content architecture across 1st- and 3rd-party touchpoints, building practitioner trust, driving feature adoption, and accelerating revenue growth at scale.

• Direct, design, and execute all scaled practitioner education touchpoints.
• Architect, design, and execute multi-format learning paths (e.g. live and on-demand webinars, interactive walkthroughs, self-guided digital walkthroughs, short form lessons)
• Leverage quantitative analytics, learner feedback, and modern AI-driven tools to continually optimize performance and maximize channel leverage.

Skills

• 7+ years in B2B SaaS, fintech, or multi-product environments driving growth via customer/partner education.
• Proven ability to connect educational touchpoints directly to business growth metrics: feature adoption, active usage, retention lift, and pipeline/revenue conversion.
• A skilled hands-on creator who has expertise on multiple digital events and learning platforms, can manage vendors, agencies

Benefits

• Long contract
• Hybrid 2-3 days/week in the office
• Free breakfast